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Find a Location

Billet Wheel Adapters has 1 locations, listed below.

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    Business ProfileforBillet Wheel Adapters

    Custom Rims

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    67228 Gratiot Avenue Ste 6, Richmond, MI 48062-1915
    BBB File Opened:
    11/11/2013
    Years in Business:
    16
    Business Started:
    7/1/2007
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Mike Klott, Owner
    Contact Information

    Principal

    • Mr. Mike Klott, Owner

    Customer Contact

    • Mr. Mike Klott, Owner
    Additional Contact Information

    Fax Numbers

    • (586) 693-2711
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/10/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Purchased 4 wheel adapters over the phone with a very unprofessional owner of the company. He said they would ship them *** ground. He shipped them **** and according his employee who I spoke with at a later time he said he shipped it **** to save money. They misspelled my address and it ended of takin like 12 days to get delivered. After many phone calls I had to make to this company and to the post office I tracked it down. Every time I called this company they were rude and had zero professionalism, using swear words and such. In the mean time I had to cancel an apt with my mechanic who is usually booked days out. I finally got an updated delivery date and set another apt, loading my wheels in my car a second time to take it to get installed. I received my package AND THERE WAS ONLY 3 ADAPTERS AND THERE WAS SUPPOSED TO BE 4. I had to cancel apt and unload wheels again. I called back and they sent 1 more out. I received it 3 days later, loaded wheels again and took them to my mechanic for install. He said they would not work because they were not the right thickness and the wheels wouldn't fit over it. They are stock wheels, nothing custom. I went to another mechanic to make sure and he said the same thing. I called today to ask for a return label and another rude employee answered and said nope we don't take returns. I told him to ask his owner and he agreed they would not take it back even after everything they put me through. I ordered these over the phone and was NEVER told there was not a return policy. I never even received an email with a receipt of my order after asking countless times for one. These were almost $200. These people are running a very unprofessional and unethical business and it needs to be noted. All I want is to send these back and get a full refund for these adapters(which are brand new and never installed) Thank you.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Dennis A

    1 star

    05/13/2023

    Ordered custom adaptors, at first everything seemed fine, got a call a day after I ordered online from the company to get measurements and said they would have it shipped out that Friday. Another two-three weeks later I get nothing in the mail so I called to see if they got to it yet. They had not but said they would make them And have them sent out by that Wednesday, Another week went by and still nothing so I called and they said they sent it out and its been months and I still havent received the adaptors I ordered.

    Local BBB

    BBB of Detroit & Eastern Michigan

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