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BBB Business Review

This Business is not BBB accredited

Chrysler Group, LLC

Additional Locations

Phone: (248) 944-7060 Fax: (248) 512-1762 View Additional Phone Numbers 1000 Chrysler Drive, Auburn Hills, MI 48326 http://www.jeep.com View Additional Web Addresses ! There is an alert on Chrysler Group, LLC !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Chrysler Group, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1718 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1718 complaints closed with BBB in last 3 years | 489 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 35
Billing/Collection Issues 8
Delivery Issues 9
Guarantee/Warranty Issues 370
Problems with Product/Service 1296
Total Closed Complaints 1718

Additional Complaint Information

This report reflects national complaint activity.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Chrysler Group, LLC
See Trends in Complaints on Chrysler Group, LLC

Additional Information

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BBB file opened: May 01, 1923 Business started: 01/01/1923 in MI Business incorporated: 01/01/1925 in MI
Type of Entity

Corporation

Contact Information
Principal: Mr. W. Frank Fountain, Senior Vice President
Business Category

Auto Manufacturers & Distributors Manufacturers & Producers Auto Dealers - New Cars

Alternate Business Names
Chrysler Chrysler Canada, Ltd. Chrysler, LLC Pentastar Transportation Group, Inc.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

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Additional Phone Numbers

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Additional Web Addresses

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On 04/30/2009, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 09-50002 (AJG). This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court Southern District of New York One Bowling Green, Room 534 New York NY 10004-1408 for resubmission to that court. The case number should be entered on the form.