Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          America's Preferred Home Warranty, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerica's Preferred Home Warranty, Inc.

            Home Warranty Plans
            BBB accredited business

            Contact Information

            5775 Ann Arbor Rd

            Jackson, MI 49201-8860

            Visit Website
            (800) 648-5006

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.31/5

            Average of 336 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            128 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/29/2010

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            America's Preferred Home Warranty allows homeowners the "freedom to choose" the licensed contractor of their choice when it is time to make costly major household system or appliance repairs or replacements. Since 1999 we have been offering this level of autonomy to homeowners while delivering service second to none.

            Make America’s Preferred Home Warranty your home warranty company today!


            For a quote, service or support please call 800-648-5006 or email us at [email protected].

            Business Details

            Location of This Business
            5775 Ann Arbor Rd, Jackson, MI 49201-8860
            BBB File Opened:
            3/24/2008
            Years in Business:
            24
            Business Started:
            1/1/2000
            Business Incorporated:
            9/13/2000
            Accredited Since:
            10/29/2010
            Type of Entity:
            Corporation
            Business Management
            • Phil West, Vice President
            Contact Information

            Principal

            • Phil West, Vice President

            Customer Contact

            • David Parham, Marketing Coordinator
            • Phil West, Vice President
            Additional Contact Information

            Fax Numbers

            • (888) 479-2652
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Home warranties

            Customer Complaints

            128 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable
            Read 127 More Complaints

            Customer Reviews

            336 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John B

            04/10/2024

            I've had a policy with **** for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.

            America's Preferred Home Warranty, Inc. Response

            04/11/2024

            Hello ****,Thank you for taking time to submit this review.Upon review of your Gas Furnace claim, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment but was unable to reach you. Please call our *************************** 24/7/365 at ************ and follow the instructions left on your voicemail. Did you know we also provide a blog? It's full of helpful articles and videos with tips and tricks to keep your home systems and appliances running smoothly. Learn more here: **********************. ************************** Support Team
            Read 335 More Customer Reviews

            Local BBB

            BBB of Detroit & Eastern Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.