BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hagopian & Sons, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hagopian & Sons, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Business ManagementMr. Edmond Hagopian
Carpet & Rug Cleaners Carpet & Rug Dealers - New
Alternate Business NamesGhiordes Knot Hagopian Carpet Cleaners Hagopian Carpet Cleaners The Original Hagopian Cleaning Services, Inc. Hagopian Imports Hagopian Rug Outlet Hagopian World of Rugs The Original Hagopian The Original Hagopian Cleaning Services
14000 W 8 Mile Rd
Oak Park, MI 48237 (248) 399-2323 (248) 449-7847 (248) 541-6500 Directions
14050 West Eight Mile Road
Oak Park, MI 48237 Directions
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Troy, MI 48084 Directions
1719 Plymouth Road, Suite B-28
Ann Arbor, MI 48105 Directions
43223 Twelve Mile Road
Novi, MI 48377 Directions
850 South Old Woodward
Birmingham, MI 48009 Directions
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Additional Phone Numbers
- (248) 449-7847(Phone)
- (248) 541-6500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|11/11/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On January 2, 2013, I brought my rug to the *** ***** location of Hagopian for cleaning. The rug was cleaned at the *** **** ********. The rug was returned two times because it was yellow. The rug is a natural berber wool with brown weaved in the natural fibers. A few years ago, I had Hagopian clean my rug, so I knew they could do the job. However, my expectations this time for adequate service were not met, and my rug is now ruined. As told to me by ******* the Cleaning Services Manager in *** ****, my rug has "brown spot" from not drying properly before rolling the rug. I have given Hagopian ample time to try to solve the problem. They have not been able to restore my rug since January 2013. I have lost my patience. I would like the replacement value paid to me by Hagopian for the wool rug. My order number is ********
Desired Settlement: I would like the actual cost it would take to replace the rug. Or I would like to be able to select a replacement rug from Hagopian. I also want a refund for the cost I paid to clean and Scotchguard the rug. I would have to go to a rug store to determine the replacement value, which I imagine would be a couple of thousand dollars for the quality of rug I have.
Business Response: I have been in constant contact with *** ****** ******** through the process of servicing her rug to her satisfaction. We have made improvements, which she is aware of, and have estimated it to be ready this Friday 4/26/13.
*******: Hagopian has delivered my rug and I am now satisfied with the resolution. How do I confirm that the complaint should be closed?
BBB's Final Determination: Consumer accepted resolution offered by the business.
|5/6/2012||Problems with Product/Service|
|2/12/2012||Problems with Product/Service|