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Southfield, Serving Eastern Michigan & the U.P.

BBB Accredited Business since

Hagopian & Sons, Inc.

Additional Locations

Phone: (248) 399-2323 Fax: (248) 399-7206 View Additional Phone Numbers 14000 W 8 Mile Rd, Oak Park, MI 48237 http://www.originalhagopian.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hagopian & Sons, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hagopian & Sons, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

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BBB file opened: September 01, 1960 Business started: 01/01/1939
Business Management
Mr. Edmond Hagopian
Contact Information
Principal: Mr. Edmond Hagopian
Business Category

Carpet & Rug Cleaners Carpet & Rug Dealers - New

Alternate Business Names
Ghiordes Knot Hagopian Carpet Cleaners Hagopian Carpet Cleaners The Original Hagopian Cleaning Services, Inc. Hagopian Imports Hagopian Rug Outlet Hagopian World of Rugs The Original Hagopian The Original Hagopian Cleaning Services

Additional Locations

  • 14000 W 8 Mile Rd

    Oak Park, MI 48237 (248) 399-2323 (248) 449-7847 (248) 541-6500

  • 14050 West Eight Mile Road

    Oak Park, MI 48237

  • 1700 Stutz Drive, Suite 20  Michigan Design Center

    Troy, MI 48084

  • 1719 Plymouth Road, Suite B-28

    Ann Arbor, MI 48105

  • 43223 Twelve Mile Road

    Novi, MI 48377

  • 850 South Old Woodward

    Birmingham, MI 48009

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (248) 449-7847(Phone)
  • (248) 541-6500(Phone)
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Complaint Detail(s)

11/11/2013 Problems with Product/Service
5/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 2, 2013, I brought my rug to the *** ***** location of Hagopian for cleaning. The rug was cleaned at the *** **** ********. The rug was returned two times because it was yellow. The rug is a natural berber wool with brown weaved in the natural fibers. A few years ago, I had Hagopian clean my rug, so I knew they could do the job. However, my expectations this time for adequate service were not met, and my rug is now ruined. As told to me by ******* the Cleaning Services Manager in *** ****, my rug has "brown spot" from not drying properly before rolling the rug. I have given Hagopian ample time to try to solve the problem. They have not been able to restore my rug since January 2013. I have lost my patience. I would like the replacement value paid to me by Hagopian for the wool rug. My order number is ********

Desired Settlement: I would like the actual cost it would take to replace the rug. Or I would like to be able to select a replacement rug from Hagopian. I also want a refund for the cost I paid to clean and Scotchguard the rug. I would have to go to a rug store to determine the replacement value, which I imagine would be a couple of thousand dollars for the quality of rug I have.

Business Response: I have been in constant contact with *** ****** ******** through the process of servicing her rug to her satisfaction.  We have made improvements, which she is aware of, and have estimated it to be ready this Friday 4/26/13.

Consumer Response:

*******: Hagopian has delivered my rug and I am now satisfied with the resolution. How do I confirm that the complaint should be closed? 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/6/2012 Problems with Product/Service
2/12/2012 Problems with Product/Service