All Used Scion Toyota
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Victory Toyota of Canton meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Victory Toyota of Canton include:
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of State
Michigan Dept. of State, Lansing MI 48918
Type of Entity
Business ManagementMr. Jim Kroll, General Manager Ms. Megan Meinerding, Marketing Director
Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars
Products & Services
Victory Toyota of Canton sells the following brand(s): All Used, Scion , Toyota
Method(s) of PaymentCash, Credit Cards, Checks, Wire Transfers
Alternate Business NamesVictory Automotive Group, Inc.
Industry TipsAuto Repair
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BBB Complaint Process
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Additional Phone Numbers
- (888) 394-4001(Phone)
- (734) 495-3535 (Fax)
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I received unsolicited and undesired direct mail from Victory Honda of Plymouth, in the form of a "Private Announcement for Honda Owners", soliciting a buyback offer, at my home address. I have received similar mailings in the past from this dealership group, and upon complaining previously was assured that this would not happen again.As my address is not in the Honda database, the likely way in which this company and its ad agency accomplished this mailing is by inappropriate use of the State of Michigan vehicle registration database. This is not a legal use of this information which is available commercially for safety and legal matters!! If the business wishes to quibble about this assertion, I'd be more than happy to have them disclose where they obtained the information.
Desired Settlement: For the automotive group and dealerships and its vendors to cease and desist with any and all direct mail, and to refrain from re-populating any database, and refrain from renting selling or trading my information with any third parties.
Thank you again for your time on the phone today. As we discussed, this is an unfortunate incident and we are sorry that Mr. **** was inconvenienced. When we receive requests to stop calling or mailing, we do note this immediately in our own mail database as well as in our customer relations management software tool. In this case, though, the mailing that he received was part of a contract with an outside direct-mail company specifically targeting owners of Honda or Toyota vehicles that are NOT Victory customers. We have used this direct mail company several times in the past and we haven’t had any issues with respect to illegally-obtained addresses, as Mr. **** suggests. Instead, they purchase mailing addresses from a number of legal sources on our behalf. Of course, this means that I have no control over how or where Mr. ****’s information came from.
***** ********* *******
Victory Automotive Group
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******.
I appreciate their timely and thoughtful response.
I also understand that they cannot control the source of the mailing information; my implication that there is apparently a gray market for this information commercially was not intended to suggest an error on their part, as they do of course contract with vendors.
I APPRECIATE THEIR OFFER TO INCLUDE MY NAME AND MY ADDRESS IN A SUPPRESS LIST FOR ANY FUTURE MAILINGS.
Thanks again for the prompt resolution. Kindly do pass this message along to the company.Regards,
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I purchased a new 2011 Nissan Sentra on 04/16/11. Included in the contract was a Maintenace Plus vehicle service plan for $1750.00 and a Security Plus extended services plan for $1995.00. I used the Maintenance Plus plan twice for scheduled service maintenance with no problems. On the third attempt I was informed, rather harshly, that I did not have either plan. I was instructed to contact Victory Nissan as the dealership had been sold to ******. I was informed by Victory Nissan that they did not have either agreements included with my contract. I faxed copies of both agreements and a copy of my sales contract to them to show that both agreements were included. I was informed that I could either keep them and they would be added on or I could cancel them and the dollar amounts would be refunded to the lein holder. I agreed to keep the Maintenance Plus contract seeing that I had already used it a couple of times and decided to cancel the Security Plus contract as it had never been used. I was told the plan would be pro-rated (why?) and the refund would would go to the lein holder. I feel this is unfair. I paid for the Security Plus program for well over a year when in actuality I was paying for a product that I had never received and Victory Nissan never acknowledged or even knew that I should have had.
Desired Settlement: I feel that the payments that I have made for the past 17 months should be refunded to me and the balance refunded to the lein holder. I also would like to be refunded for out of pocket expenses incurred when I had to have the scheduled maintenance done elsewhere since the dealership would not honor the maintenance contract.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: Company is out of business.
|8/5/2011||Problems with Product/Service|