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Southfield, Serving Eastern Michigan & the U.P.

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Matthews Hargreaves Chevrolet

Phone: (248) 398-8800 Fax: (248) 398-0867 2000 E 12 Mile Rd, Royal Oak, MI 48067 http://www.mhchevy.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Hargreaves Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Hargreaves Chevrolet include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 9

Additional Information

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BBB file opened: January 01, 1956 Business started: 01/01/1950 in MI Business incorporated: 01/10/1950 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State
Michigan Dept. of State, Lansing MI 48918

Type of Entity

Corporation

Business Management
Ms. Lisa Burr, Executive Manager
Contact Information
Principal: Ms. Lisa Burr, Executive Manager
Business Category

Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars

Industry Tips
Auto Repair

Additional Locations

  • 2000 E 12 Mile Rd

    Royal Oak, MI 48067 (248) 398-8800

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

10/3/2014 Advertising/Sales Issues
7/17/2014 Problems with Product/Service | Complaint Details Unavailable
6/12/2014 Problems with Product/Service
9/23/2013 Problems with Product/Service
9/4/2013 Problems with Product/Service | Complaint Details Unavailable
5/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a car from this dealership on 4/19/13. The problem I am having is that during the purchase I asked my sales rep (**** ******) why was a $2000 vehicle $2600 after tax. I explained to him that you are about $200 to high. The sales rep tells me that the reason this is high is becasue we are a A dearler lot and we have a higher tax rate than a B or C dealer lot. I said ok there is nothing we can do about that. I signed the paperwork and left the dealer. When I got home I read the purchase order and its says I was charged for a "Theft Detterent System" for $299. After I read what I signed its says that I could cancel within 30 days for a full refund. That sounds easy but its not. I went to the dealer for what I thought was a simple return and I complained about the sales reps lie. I felt that when I ask why his outdoor the door price was so high he should have told me about this system. Also, when I tried to return it I had to ask what is it and how does it work. The fincance guy (******) explained that is in on the windows of the car and that someone should have showed me where it is. That would have been nice to add value to the product. The finance guy also explained to me that they add this product to every vehicle and its added into the price. It clearly states right on the contract that "You are not required to purchase this program in order to purchase, lease, or obtain financing for your vehicle. If the lender submits a written request to cancel the guaranty within 30 days of covered vehicle purchase date (Which I'm still within.) then the lender shall receive a full refund of the system purchase price. My concern is after reading this term and condition why is it so hard to give me my money back? Please assist in resolving this matter. I would like to add that they offered me a few oil changes. This is not good enough. Thank you in advance.

Desired Settlement: I want my full refund of $299 plus tax. They can deactivate the unit per the contract.

Business Response:

Mr. ******* ********,

We received a call from Mr. ****** ***** of Matthews Hargreaves Chevrolet, informing us that a full refund was issued to you.

 

Consumer Response:

Better Business Bureau:

I have received the refund for the full amount for my BBB complaint ID *******, this resolution is satisfactory to me.  Please consider this complaint resolved.  Thank you!

Regards, 

******* ********

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/30/2012 Problems with Product/Service
8/5/2012 Problems with Product/Service
5/17/2012 Problems with Product/Service