BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Matthews Hargreaves Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Matthews Hargreaves Chevrolet include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||9|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of State
Michigan Dept. of State, Lansing MI 48918
Type of Entity
Business ManagementMs. Lisa Burr, Executive Manager
Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars
Industry TipsAuto Repair
2000 E 12 Mile Rd
Royal Oak, MI 48067 (248) 398-8800 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/17/2014||Problems with Product/Service | Complaint Details Unavailable|
|6/12/2014||Problems with Product/Service|
|9/23/2013||Problems with Product/Service|
|9/4/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a car from this dealership on 4/19/13. The problem I am having is that during the purchase I asked my sales rep (**** ******) why was a $2000 vehicle $2600 after tax. I explained to him that you are about $200 to high. The sales rep tells me that the reason this is high is becasue we are a A dearler lot and we have a higher tax rate than a B or C dealer lot. I said ok there is nothing we can do about that. I signed the paperwork and left the dealer. When I got home I read the purchase order and its says I was charged for a "Theft Detterent System" for $299. After I read what I signed its says that I could cancel within 30 days for a full refund. That sounds easy but its not. I went to the dealer for what I thought was a simple return and I complained about the sales reps lie. I felt that when I ask why his outdoor the door price was so high he should have told me about this system. Also, when I tried to return it I had to ask what is it and how does it work. The fincance guy (******) explained that is in on the windows of the car and that someone should have showed me where it is. That would have been nice to add value to the product. The finance guy also explained to me that they add this product to every vehicle and its added into the price. It clearly states right on the contract that "You are not required to purchase this program in order to purchase, lease, or obtain financing for your vehicle. If the lender submits a written request to cancel the guaranty within 30 days of covered vehicle purchase date (Which I'm still within.) then the lender shall receive a full refund of the system purchase price. My concern is after reading this term and condition why is it so hard to give me my money back? Please assist in resolving this matter. I would like to add that they offered me a few oil changes. This is not good enough. Thank you in advance.
Desired Settlement: I want my full refund of $299 plus tax. They can deactivate the unit per the contract.
Mr. ******* ********,
We received a call from Mr. ****** ***** of Matthews Hargreaves Chevrolet, informing us that a full refund was issued to you.
Better Business Bureau:
I have received the refund for the full amount for my BBB complaint ID *******, this resolution is satisfactory to me. Please consider this complaint resolved. Thank you!
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/30/2012||Problems with Product/Service|
|8/5/2012||Problems with Product/Service|
|5/17/2012||Problems with Product/Service|