BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Liberty Chevrolet, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Liberty Chevrolet, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of State
Michigan Dept. of State, Lansing MI 48918
Type of Entity
Business ManagementMr. Jay Feldman, President
Auto Dealers - New Cars Auto Repair & Service Auto Dealers - Used Cars
Industry TipsAuto Repair
30400 Lyon Center Dr E
New Hudson, MI 48165 (248) 486-1900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/24/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: The company used bait and switch tatics at signing, along with surprise money at signing. The company has not upheld their agreement to install a dvd player. They are not helpful at all.
Desired Settlement: I would like my dvd player installed and reassurance that I will not have to pay any more money.
Business Response: Mr. Walker's DVD was on back order. We were able to resolve the issue and obtained another DVD which was installed last weekend.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/25/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I got into a minor fender bender on the highway. Traffic stopped, i stopped; unfortunately the guy behind me didn't stop. My back bumper was bent down but still in one piece. My front bumper was cracked slightly, most of the damage was to the right headlight/fender. I had my car towed to Liberty Chevrolet in New Hudson, MI. Progressive paid them to take off the bumpers so when they came out to look at the car they could see the damage. After Progressive told me they were totaling out the car I bought it out to do the repairs myself. Upon arriving to the dealership to have my car towed I asked them where my bumpers are. After looking the man said, 'I guess they were thrown out.' After talking to the manager (***** *****) and showing him my pictures of the accident he said, 'well I guess we owe you two new bumper assemblies. I was happy with that since I had to wait for my parts to come in anyway. The following day He called me and said they weren't going to do anything for me. Since then i have received the parts for my car and now its in fine working order. Total cost of repairs was about $600, which is what I expected and the reason I bought back the car, but now I have no bumpers. The cost of the bumpers would add to my costs well over $1,000 due to the fact that I need the whole front and back bumper assemblies as well the front grill and the fog lights that were in the front bumper.
Desired Settlement: The cost of buying new parts for this car is worth it but only after looking around in junkyards for the parts. Liberty Chevrolet has a painting area so getting the covers another cover is not a problem. I just need a car to get back and forth to work.
BBB's Final Determination: Consumer accepted resolution offered by the business.