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Find a Location

Feldman Chevrolet of Highland has 1 locations, listed below.

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    Business ProfileforFeldman Chevrolet of Highland

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/12/1987

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3372 W Highland Rd, Highland, MI 48357-4000
    BBB File Opened:
    11/12/1987
    Years in Business:
    37
    Business Started:
    1/9/1987
    Business Started Locally:
    1/9/1987
    Accredited Since:
    11/12/1987
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Jay Chevrolet, Inc.
    Additional Contact Information

    Fax Numbers

    • (248) 264-5160
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought a 2012 ***** Traverse from Feldman of Highland on 5/6/22. The day after I took ownership of the vehicle it wouldn't start. I tried to give it back they told me I couldn't return it. They tried to make me pay for a tow to get the truck back to them. I refused and told them they needed to figure that out they finally got it towed. About a month later the car goes out again. I call them they tell me there's nothing they can do about it it's my problem. I try again to give the car back they tell me there's nothing they can do. After that the car was in and out of the shop every other month or 2 for something to do with the engine, a oil leak, and the timing chain system. I have been to 3 different shops trying get help figuring out why the car is losing oil. I used my warranty to fix the timing chain system during one of the visits to the shop. Now here we are less than a year later and the engine needs replacing and the warranty company refuses to pay for it and the car dealership ship refuses to except the fact they sold me a lemon, and they will not pay to fix the car or buy the car back. I have been without a car for a month. I have been taking Ubers back and fourth to work and paying people to take me I'm spending over $50 a day for transportation they refused to give me a loner car saying that because the car wasn't at their shop they couldn't do that. To then say oh well we don't even have any loaners available now. The managers will not speak with me everytime I've asked for someone to call me they never do. I talked to one guy once who said he would call me back and I haven't heard from him since that was 2 weeks ago. I was told that I have a strong case to *** however because the car was considered "high mileage" the lawyers I've called won't take the case. I don't have much help beside the 2 friends that do their best to help. I just want them to do what's right all the dealerships I've been to all say they are responsible for making this right.
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Leanna L

    1 star

    01/22/2024

    I would give minus stars if I could. I have purchased two cars and a truck form this place. Just one more terrible experience I have had with the service department. My trunk was leaking and filling up with water FOR THE SECOND TIME. 2015 ************. The first time it was covered under the extra premier insurance I purchased with my car. Thank god. That was in 2018 and it cost $1600 to replace the light seals and sanitize the trunk. Who replaces light seals on a car that was not in an accident? TWICE? Now in October 2023 the same thing. The light seals need to be replaced only this time its not covered. Almost $2000 to replace the seals AGAIN and sanitize. OK. ************************* took my complaint. When I went to pick up my car the trunk had only been dried out and I'm pretty sure my car was parked outside with the windows down as there was 2 inches of snow on the inside of my car when I opened the door. My trunk upon inspection was Not clean, not vacuumed, AND defiantly not sanitized. I'm hoping that the seals were actually replaced at this point. I was extremely upset as it cost me $1118 for them to dry my trunk and replace $40 worth of light seals. When I complained the manager ***** came and talked with me asking what I would like to rectify the situation. I asked for the trunk carpet to be shampooed, cleaned and dry as stated in the original repair costs. He stated they would detail the entire car for me. The next day when I went to pick up my car I could not even believe my eyes. I didn't even have the energy to argue about the detail job that was done. They basically vacuumed the car, half a** and even that was an unacceptable job. When I touched the carpet in the trunk it was wet and dirty. The inside was the same. ***** the manager stated he would pay for my detail job to be done by the person I always use to detail my car. I'm hoping he'll stand by his word. we'll see. My car is not going to this place EVER again.

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