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          Serra Chevrolet Sterling Heights has 1 locations, listed below.

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            Business ProfileSerra Chevrolet Sterling Heights

            New Car Dealers
            BBB accredited business

            Contact Information

            40445 Van Dyke Ave

            Sterling Hts, MI 48313-3736

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            Email this Business
            (586) 939-7300

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/24/1989

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            40445 Van Dyke Ave, Sterling Hts, MI 48313-3736
            Email this Business
            BBB File Opened:
            2/1/1978
            Years in Business:
            3
            Business Started:
            10/15/2020
            Business Started Locally:
            10/15/2020
            Accredited Since:
            2/24/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Serra Whelan Chevrolet
            Business Management
            • Mr. Ben Brown, Executive Manager
            Additional Contact Information

            Fax Numbers

            • (586) 939-4556
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered a brand new vehicle. Built it ourselves online and sent order to our salesman. Purposely ordered it because we wanted with / without specific options. Had several detailed conversations with our salesman about what we wanted and specifically DIDNt want. When vehicle came in it had the 2 items that we didnt order and specifically didnt want-floor liners and wheel locks. When we asked salesman to fix because these are dealer installed items and they should be able to do that he informed us that it is their policy to order these items on every vehicle even if customer doesnt want them. We feel this is not a very ethical business practice. We ordered vehicle to get it exactly as we wanted or we could have just bought one off the lot.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristin G

            12/02/2023

            I went here because I was in a bind. At first I thought this place was awesome.I was a first time car buyer. I didnt have time to look around. I own a business and my old car went down indefinitely.I put $7,000 down and it didnt make a dent in anything. Because of all the crazy fees.The finance manager talked me into getting tire protection for $60 a month. Which I NEVER used. He told me I could cancel. I had to jump through hoops 2 years later (now) just to get to the right person to cancel. (Which ended up being the same guy) everyone acted like they had no idea what I was talking about until I called my auto financing company. They refunded me $700 something dollars because of my mileage.How does that make sense? I have to pay for something Ive already paid $60 a month for, for two years.. and never used.And youre only giving me $700? Thats like a ***** difference.This is such a scam. And such learning experience.Its the principal. Really. I would give this place 0 stars.

            Serra Chevrolet Sterling Heights Response

            12/06/2023

            ******* - Out Used Car Manager ************************* has been trying to reach you and unfortunately has been unsuccessful. At your convenience, please reach out to him at ************ so he can discuss this with you, thank you.
            Read 1 More Customer Review

            Local BBB

            BBB of Detroit & Eastern Michigan

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