BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Bill Fox Chevrolet, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bill Fox Chevrolet, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288
Business ManagementMr. Mike Hoornaert, General Manager
Auto Dealers - New Cars Auto Services Auto Dealers - Used Cars
725 S Rochester Rd
Rochester Hills, MI 48307 (248) 651-7000 (248) 651-7444 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (248) 651-7444(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/8/2014||Problems with Product/Service|
Read Complaint Details
Complaint: We bought a 2013 Volt and the cargo cover is supposed to go with any Volt standard equipment, and they charged us 190 usd + 6% tax. (committed fraud)They write down and promise in their dealer brochures they will match any price from any dealer, even car price, service price or accessory price but when we ask for this, they refused. We paid them ***** usd + 6% tax for all accessories but if we buy from another dealer, they only cost us ***** usd +*% tax. And when we found out their parts prices are so high and we want to refund all the accessories, they refused too, even we never use them and some of the parts not delivered to us yet... Beside that, this dealer hide every information about the car we bought, even car sales brochure...and they lied to us, they said GM did away all the sales brochures. Act of fraud !
Desired Settlement: I would like them to match price of other dealer about accessories (only ******** + * %tax) and refund me the money for the cargo cover which they charged me 201.4 usd. It is supposed to go with my Volt standard equipment. It is free and belongs to my Volt. The total they have to refund me is *** usd + 6% tax = 491.84 usd. . . If they can't match the price of all accessories, please tell them to give us refund all the parts we ordered. (unused & some undelivered yet)= *******% tax=******** usd.
To Whom It May Concern:
This customer’s statement couldn’t be farther from the truth, the facts for the record are this: This customer brought in, printed from Chevrolet’s web site, the price for every accessory available for a Volt for which we matched the price and ordered the desired accessories for them. In addition to the accessories listed on Chevrolet’s web site, they requested a “Cargo Cover” for which they were charged 190.00 plus tax =201.40.
We received all the accessories that were ordered by 6/11/13 (except for the Cargo Cover) these were FedEx to them on 6/12/13 (see attached). Our further inquiries revealed a “Cargo Cover” is not an available option for a Volt for which we refunded this customer $******, a check was mailed to them on 6/13/2013, Check #******.
This customer’s defamatory comments about us charging them for a Cargo Cover that is included with the car is WRONG, the facts are a “Cargo Net” is standard equipment and they were never charged for one in addition to or separately with this purchase. They asked for and we tried to get a Cargo Cover which is entirely different from a Cargo Net.
The accessories purchased by this customer were financed in the car deal, all vehicle accessories are strictly pre-pay items as they are not dealer stocked items. A refund is not warranted nor is it forthcoming. The insinuation or fact that they found someone who will sell accessories for a lower price after the accessories were purchased and ordered is not relevant to the deal that was made.
We are very disturbed by this customers defamatory remarks to the BBB and on postings to the internet about our sales operation, so much so, they are not welcome back in our facility. We work very hard for our customer’s and have built a reputation in the community as being a fair and honest place to do business. The remarks to the BBB and that were posted are totally inaccurate, it shows the ignorance of this customer.
I’ve attached the FedEx info to show the accessory parts were sent to them last week, I’m sorry to say, there is nothing more we can do for this person, we prefer they take their business someplace else and may God help those who have to wait on them next.
If you have any questions, please feel free to contact me by email or phone.
**** ********* ******* ******* *** *********** *** ******************* ********* ****** ** ***** ************ ** ************
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/15/2012||Problems with Product/Service|