As much as pet owners may want to take their furry, feathered or amphibious friends with them wherever they go, sometimes it’s impossible to take them along. It’s important to make sure you do your homework when placing your pet to ensure they are in the best care when you go away. While families gear up for their summer vacation, Better Business Bureau has advice for pet owners looking for a safe place to house their animals.
In the last twelve months, BBB has received over three hundred (300) consumer complaints about pet sitters and pet boarding facilities, also known as kennels. Common complaints include disputes over billing and misleading contracts. Also common are complaints regarding poor treatment of the pet. Some owners reported their pets returned from boarding kennels severely dehydrated and malnourished or infested with fleas, ticks, and even maggots. Worst case scenarios include pets which became extremely ill from their stay at inferior facilities which resulted in lengthy stays at the animal hospital.
“Boarding your animals can be a high stress experience for both you and your pet”, said Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas. “Choosing the right boarding facility will help you and your family have a more worry-free vacation.”
Consumers should use the following tips as a guide to finding a trustworthy kennel:
As is the case with other types of scams and unscrupulous behavior, a dose of common sense and an extra dash of caution is the best way to avoid becoming a victim.
To check the reliability of a company and find trustworthy businesses, visit BBB online. To report fraudulent activity or unscrupulous business practices, call the BBB Hotline at 903-581-8373.