Reliable Roofing and Scott Karraker did not fix our leak, did not do the work we paid for, did not complete the work we paid for, and threatened us.
On 4/1/2014, we hired Reliable Roofing, owned and operated by Scott Karraker to fix a leak on our roof by installing a cricket that connects the fireplace to the house. Scott said the job would take a weekend. It took over two weeks for him to say it was finished and it is still not fixed. The repair caused additional damage to the inside of the house and the ceiling. We asked Scott to fix the leak and repair the damage to the ceiling. He said his work was 100% Guaranteed and is under a 60 day warranty. Scott also stated that he was insured and bonded as per his business cards. His fix to the ceiling was to just paint it with Kilz instead of replacing the texture and the damaged sheetrock. We said no to that solution. He said that was all he was going to do. Scott was paid in full, $925.00, for the cricket even though the roof still leaks in two places. Before the work was complete on the roof we hired Reliable Roofing to replace the wood on the sides and back of the house. Scott said it would be done in a week it has been over three weeks. We asked him not to start on the work until we sat down with him and got something in writing explaining what we wanted. When we arrived home he already pulled down some of the wood. We asked him what he was doing and what happened to talking and getting what we wanted in writing. He said he didn't have anything else to do and thought they would get started. At this time we noticed that Scott had already replaced some of the wood on the back of the house with 1x4 instead of 1x6 which is what was up there to begin with. We questioned him about that and he said he always uses 1x4. We told him we did not think that was going to work and we had used 1x6 on the front. He said he wasn't going to replace it with 1x6 unless we paid him more. Scott had quoted us a price for $1,000 to complete the work. We paid him $500 up front. We told him it shouldn't cost us more money if he used the wrong size wood. He said he guaranteed he could make it work and look good. After installing all the 1x4 Scott realized he couldn't get the fascia to meet the soffit because it was too short. So Scott decided to get 1x2 pieces and attach them to the bottom of the 1x4. It did not look good at all and was not what we agreed to pay for. Upon his return the following week we told him that we did not want the wood up there as he had put it and wanted the 1x6 installed. We bought the 1x6 material ourselves. Scott took down the work he did and spent just two hours replacing it with the 1x6 in which we helped with the labor. He left saying he was done and would be back tomorrow to finish. Scott was paid another $300. When he returned the following, 4/21/14, day after a big storm, we told Scott the roof was still leaking. He said he would look at it when he was done with the wood on the outside. We were leaving the house to run errands and Scott stopped us and asked for the balance of the job. We both got out of our vehicle to look at the work which was incomplete. He said he wasn't going to finish until he was paid. At that point we told him that he would get paid when the work was complete. He said he was done and was not going to finish the work. We told him we were not going to pay the balance of $200 for incomplete work. He was already paid for more work than he had finished. We also asked Scott to reimburse us for a tire patch that we had to have fixed because one of his employees left a piece of wood with nails in it on our driveway. We had to drive to two different places to try and get it fixed and take time off from work. We also asked to be reimbursed for the correct repair to the inside ceiling from his roof repair not working. We asked Scott numerous times and got it on film if he was going to finish the job and he said not unless he got paid for the balance. Scott Karraker who owns Reliable Roofing has been paid $925.00 for a cricket that did not work, $800.00 for incomplete work and is threatening us.
We are seeking a full refund for $925.00 for the cricket we paid for in full that did not fix the original leak and now we have another leak and damage to the inside on the ceiling that has to be repaired. We are seeking a partial refund of $500.00 on the wood work on the outside of the house that has to be replaced and repaired for the house to pass inspection. We are seeking a letter of release from Reliable Roofing, since Scott is the one that said he was not going to finish the work.
On April 1, 2014, I was contacted by *. He asked if I could build a cricket on the backside of his fireplace. We set a time to meet at his home where he showed me his recently inherited home. The home had stains on the ceiling throughout there was no carpet in the home and many of the walls have been at the beginning stages of painting. Mike explained that the home had been neglected by his deceased father either from lack of ability due to a combination of his age, health, and/or cash flow. He stated that although it was completely under construction that the current roof had been replaced and that he was advised that a cricket (a rain diversity hump on the backside of the fireplace) would be highly recommended. I told him what our company charges for building a cricket. * told me that he was the owner of the dwelling, and although his girlfriend was a bit of a "drama queen" he was comfortable enough with me to commit to the bid without checking with her. He agreed to the price, we completed the job, and he paid his bill. We have a signed customer satisfaction sheet on the work which clearly explains that there was no warranty on work that was outside our responsibility. And due to discovering a large amount of rotten decking throughout his "fresh roof" that he was likely to continue having leaks.
Upon paying his bill, he stated he would like to have the end caps of his home replaced as well as all of the fascia board replaced along the back side of his home. It was easy to understand why it was important to him after doing a brief inspection on the property and seeing the condition it was in at that time. The fascia board along the rear side of the home was 8" to 10" tongue and groove 1x4 that stretched the entire length for a total of 50 small decaying pieces of wood. * stated that he had received several bids around $3,000 to $3,500 and just could not afford that much. He said he had way too much on his plate at the time to sink that kind of money into the outside at that time. I suggested that I may be able to complete the work at a fraction of that price, which should allow him a better opportunity to sell the home. So, I told him I would see if we could get the work done for less and I was correct. The next day I called and priced out siding for the end caps as well as 60' of 1x6's. I contacted Mike and told him we could do the job for $1,000 and the reason for the significant price difference was because I was able to get a large discount on the materials. I explained to Mike that I could deliver the materials to his home without a deposit and he could see them first before we signed an agreement. He stated that he would be home around 7pm. * and his girlfriend arrived at his home that evening. They had many questions about the job, inspected the materials we delivered , and after some conversation between the two of them they agreed.
I scheduled the crew to complete the work. However, they did not complete the work the first day due to rain. . I returned to the house with my lead supervisor to inspect the job status, and found that the two end caps were completed as well as most of the fascia board was completed. It was raining that day and so we returned to Mr. Shoemakers home two days later once the weather had cleared up. The day of the final inspection we ( myself and crew) identified where the garage door area was installed but the siding was not cut perfectly square. Therefore we chalked a line and we recut the siding areas so it was square. However, approximately 8 inches from the end of the cut the circular saw hit a wire hook that had been installed for Christmas lights the previous year and was not visible, but this hook caused the saw to jerk and caused my man to cut the end of his finger completely off. When the saw jumped causing my co-owners hand to release the guard and the saw cut off his fingertip * * was mowing the yard at the time. There was blood everywhere and it seemed self-explanatory that I needed to take him to the hospital. The accident required surgery the following day in Tyler and left us shorthanded for seven days. I explained this to Mike and he stated he completely understood and apologized for the incident. I explained we could not return the following week.
The crew and I returned to his home and completed the last 8 inches needed to be cut on the siding above the garage door. Mike inspected all of the work and stated he was happy but he could not pay us until his next payday. Since, he explained his girlfriend had severe allergies and had missed work that week. Mike also stated that he had plans to have family down over the weekend. So shortly after the upcoming weekend, he could pay his outstanding balance. Therefore, the following mid-week we returned to *'s home for payment. * stated that his friends and family did not like how the work we completed did not match the front of the home were Mike himself had previously installed 1x8 decking boards as fascia. I pointed out that both himself as well as Deanna inspected the materials as well as understood originally that in order for us to do the job for them at the price we offered it would need to be done using the materials that they approved of prior to obtaining a signed commitment from them. Despite this Mike again stated the biggest issue was the rear did not match the deck boards that he had installed along the front of the home and that Deanna was not satisfied with the work at all because of this. Ofcourse, this was a surprise to say the least since they both had seen the materials we intended to use as well as were witness to them being installed. Now that we have completed the work and deserve payment for the services we had rendered. Mike asks me to remove the fascia board we installed and suggest that he himself would purchase the decking boards if we would once more swap the fascia boards out again. He stated otherwise Deanna would not allow him to pay us. I explained that that was not a part of the agreement and that we charge for doing this due to labor costs. He apologized and stated that was the only way he was willing to pay us for our services. I certainly had a feeling of being treated unfairly, but with little choice to argue since I needed to pay my crews. I agreed. However, since Mike told me that if I would do this for him he would agree to help us out by paying the remaining amount at the end of the day and help as a goffer on the job to help complete his requests. Reluctantly I agreed, we removed the fascia boards that had just been installed (that I would not be able to return to the supply house), and installed the 1'x8' decking boards that are usually used to build porches and such along the rear fascia of the house. The work consisted of 10 hours in labor the first time we did it and it took the same amount of time the second time we did it as well. And with our aim towards having great customer satisfaction we worked hard to meet the customer's expectations and make them both happy. Once the sun had set, I approached Mike and explained that again I had worked all day to complete his requests and despite his original promise to assist me for the day that I needed his full payment like he promised and that I would return the following day to attach the last 16' of wood. Mike began to complain that he did not want to pay any of his remaining balance until we were 100% completed which once again is not what the verbal agreement was when we began redoing the same job a second time.
Mike agreed that is what we had both agreed to and entered his home to grab his check book. He returned and wrote me a check for $300.00 towards the balance. He stated he just wasn't comfortable with paying 100% yet but that he will gladly pay his balance tomorrow. I accepted his payment and was annoyed at how he seemed to manipulate things at his convenience. I never voiced my disappointment with him; I simply returned the following day like I promised and began completing the work. Approximately 30 minutes after arriving, Mike asked me how long did I expect before I was finished. I told him less than one hour and continued to work. There was literally only 4 feet of 1'x8' that was in the process of being installed by a coworker while I was picking up tools and returning them to my truck in order to leave after completion. That is when I noticed Mike and Deanna pulling their vehicle out of the garage. I stopped putting tools up and approached Mike on the driver's side of the vehicle. He exited the vehicle and stated they were going to Dallas to go shopping. I expl
(The consumer indicated he/she DID NOT accept the response from the business.)
Scott Karraker of Reliable Roofing, Restoration & Glass is totally fabricating the truth and the actual materials used. Scott Karraker does not even know what size materials he initially installed. I have several pictures of his horrible and incompetent work as well as video. We sent Scott Karraker a certified letter to reimburse us for $1425.00 and although he received the letter he never responded. Deanna is my wife not my girlfriend and he doesn't have my name correct either. I tolerated his demeaning remarks and jokes about women to get the work completed. We paid him more than he was owed for the work performed. We never agreed to pay him before the work was completed. He approached us to replace the wood on the end caps and backside of the house while he was working on the cricket. We do have a 60 day warranty on the cricket he added to the roof. We informed him the week after he installed the cricket that the roof still leaked. There is no rotting wood under the new roof. That is his excuse now. At the time we informed Scott Karraker that the roof still leaked he said he did not see it. I showed him video and pictures of the roof still leaking. He called us liars. We paid Scott Karraker in full for the cricket to be installed correctly and to have no more leaks. He guaranteed his work for 60 days as written by him on the work order. Scott Karraker showed up to our house under the influence of either alcohol or marijuana several times. After finally having enough of Scott Karraker's horrible and unprofessional work and behavior, we put our foot down and told him that we would not pay him any more money until the work was done correctly. Scott Karraker installed the wrong size wood on the back of the house. He said he could make it work but he would charge us more to install the right size!? Who does that? After seeing that Scott Karraker's so called "fix" using the wrong size wood was not going to work, we told Scott Karraker to replace it using the right size wood which is a 1x6, not a 1x8 as he stated in his response. Scott originally installed 1x4's which left a large gap on the bottom of the eave leaving the inside of the roof exposed. We asked Scott Karraker to install the same size wood that is on the front of the house which is 1x6, For some reason he did not. Not one corner of the house matched. All four corners have been cut differently and obviously incorrect. His so called crew, were an old man and woman strung out on drugs that left wood in the driveway with nails which resulted in a flat tire to our truck that was costly to repair. When we told Scott Karraker about the flat tire he stated that he would take the money away from the man but never offered to reimburse us for the repairs. The worker who he alleges injured himself is his father. An overweight man well into his 70's that when he came to our house with Scott Karraker just stood around with his dog. We never saw the elderly father injure himself at our house and this only came up when we refused to pay Scott Karraker any more money. Scott Karraker's story of how his father injured himself at our house is totally false. We didn't even put up Christmas lights. He actually threatened to sue us for his injury. What was to be the last day working on our house, we had made plans to take our grandson to the park around 1 pm with the sun still up. As we were backing out of the garage, Scott Karraker banged on the side of our truck asking to speak to me. This startled both me and my wife and made my grandson cry. When I got out of the truck he demanded that I pay him before I left. When I refused he stated that I needed to pay him because I might not come back. I told him I live here why wouldn't I come back and we would only be gone for a few hours while we took our grandson to the park, by the way in Athens, 10 minutes down the road. Scott Karraker refused to let me leave the house and stated that he would not finish the work until he was paid. My grandson was crying scared to death because of Scott Karraker's screaming. My wife quickly grabbed her camera and began filming Scott Karraker's ranting. He immediately stepped away from us and stopped screaming and began to pack his tools. We asked him several times if he was refusing to finish the work and he said yes. I have on video, Scott Karraker refusing to finish the work several times. Therefore, we refused to pay him any more money. We agreed to pay him when the work was completed and corrected. Scott Karrraker stated that he was done with us and wasn't going to correct any of his work or finish the work. Scott Karraker was always demanding more money from us to pay him because he never had any money to pay his "crew". We have actually paid him over the amount of the work he did complete. Although, none of the work is correct and the entire backside of the house has to be replaced. Each corner of the house has to be replaced. Scott Karraker's behavior was very unprofessional and demeaning. He threatened us and we let him know that we were calling the police and told Scott Karraker that he was not allowed on our property. Scott Karraker is not a professional or experienced craftsman. His morals and values and guarantee are less than acceptable. I have contacted our Chamber of Commerce, Yelp, and Consumer Affairs. I even had the chance meeting of a former employee of Scott Karraker's and Reliable Roofing of Gun Barrel City while shopping for windows at our local home improvement store and he confirmed that Scott Karraker does have a substance abuse problem and purposefully takes advantage of his customers and employees. Almost all of his statement is false and reiterates his inability to tell the truth and state the facts. As to this day, we have not received any refund or apology from Scott Karraker. We tried to settle this out of court with Scott Karraker of Reliable Roofing, Restoration & Glass in Gun Barrel City. Unfortunately, we will have to let the court settle this dispute.