BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 12/19/2012

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BBB Accreditation

A BBB Accredited Business since 12/19/2012

BBB has determined that The Moving Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Moving Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues3
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 8

Additional Complaint Information

BBB files indicate a pattern of complaint concerning problems with the services provided by The Moving Service. Consumers complaining to BBB are alleging issues such as lack of communication by the company and employee errors which caused damage.

In December 2015, The Moving Service responded to the BBB's inquiry regarding a pattern of complaints stating that due to the increase in customer complaints, the company has enacted a plan including changes to scheduling procedures, hiring additional staff during peak seasons, and changes to staffing to alleviate the strain customers have experienced.

BBB will continue to monitor the complaint activity of The Moving Service and update the business review as needed.

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on The Moving Service

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5 Customer Reviews

Additional Information

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BBB file opened: 12/19/2012Business started: 01/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

TxDOT Texas Department of Transportation
125 E. 11th Street
Austin, TX 78701
(800) 299-1700
http://www.dot.state.tx.us

BBB records show a license number of 2276226 - USDOT for this company, issued by TxDOT Texas Department of Transportation. Their web address is http://www.dot.state.tx.us.

Type: TxDot-Motor Carriers Movers

Check License Status: http://www.dot.state.tx.us/apps/mccs/mccs search.asp2276226 - USDOT

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Kristi Lynn Boyd (Owner)
Business Category

Movers

Alternate Business Names
DD&K Van Lines LLC

Customer Review Rating plus BBB Rating Summary

The Moving Service has received 5.0 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.