BBB Accredited Business since 12/19/2012
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 12/19/2012
BBB has determined that The Moving Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for The Moving Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||5|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
Additional Complaint Information
BBB files indicate a pattern of complaint concerning problems with the services provided by The Moving Service. Consumers complaining to BBB are alleging issues such as lack of communication by the company and employee errors which caused damage.
In December 2015, The Moving Service responded to the BBB's inquiry regarding a pattern of complaints stating that due to the increase in customer complaints, the company has enacted a plan including changes to scheduling procedures, hiring additional staff during peak seasons, and changes to staffing to alleviate the strain customers have experienced.
BBB will continue to monitor the complaint activity of The Moving Service and update the business review as needed.
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on The Moving Service
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:TxDOT Texas Department of Transportation
125 E. 11th Street
Austin, TX 78701
BBB records show a license number of 2276226 - USDOT for this company, issued by TxDOT Texas Department of Transportation. Their web address is http://www.dot.state.tx.us.Type: TxDot-Motor Carriers Movers
Check License Status: http://www.dot.state.tx.us/apps/mccs/mccs search.asp2276226 - USDOT
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Ms. Kristi Lynn Boyd (Owner)
Alternate Business NamesDD&K Van Lines LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview