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Consumer Complaints

BBB Accredited Business since 05/10/2010

Lone Star Moving & Packing

Phone: (903) 431-0128Fax: (903) 845-5209

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
03/29/2016Problems with Product / Service | Read Complaint Details
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Complaint
Will not fix damages to property
In January 2016 my family hired this moving company to help us with our large items. Unfortunately they did not secure the latch on my husband's expensive gun safe before they wheeled it to the truck as it was in the process of being wheeled to the truck the door swung open and the safe fell to the ground, it broke the entire locking mechanism. The employees noted it and told us the company was insured and we would be able to fix or replace our damaged property. That was 2 weeks ago despite all efforts the company owner will not fix the damaged safe, she has went so far as to say she wasn't informed the safe was being moved. Consumer beware please find a different company who Will act professionally and fix damages.

Desired Settlement
We are seeking to have our damaged gun safe fixed or replaced in a timely manner

Business Response
Yes, Lone Star Moving and Packing was hired to move a 3 piece yard fountain and a toolbox. I spoke with ***** ****** myself and she said that these 2 items where the only 2 items to be moved, had I knew that they were wanting to move a gun safe I would have sent the proper equipment to move the safe and also Mr. ****** told my crew that the safe was locked, if it had of been locked the door would not have swung open causing the safe to come off the dolly. I did send a complaint form certified to the ******'s but it was returned, I would have sent the crew that normally moves safes and a lift gate truck to load this item had I knew that they wanted to move a gun safe and also he should have had the safe locked like he told the crew. I did ask him to get an estimate on it but never heard anything back ,I have a funny suspension that the door lock was broke was the reason he didn't lock the safe in the 1st place!

Industry Comparison| Chart

Movers, Seniors Moving & Delivery Services, Moving Supplies, Moving Assistance - Packing, Unpacking, Organizing, Moving Services - Labor & Materials, Cleaning Services - Commercial Office, House Furnishings & Services, House & Building Movers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.