BBB Accredited Business since 11/01/2001
Service First Mortgage
Phone: (903) 247-0803Fax: (903) 247-08061300 Hollybrook Drive, Longview, TX 75605 Send email to Service First Mortgage
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A BBB Accredited Business since 11/01/2001
BBB has determined that Service First Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Service First Mortgage's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|10/17/2012||Problems with Product / Service | Read Complaint Details|
Complaint Category: Delayed completion of service
Complaint: FSM owes me a refund for an appraisal fee. This appraisal was not done due to FSM not being able to continue their service to me.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
These agencies may include:Texas Department of Savings and Mortgage Lending
2601 N Lamar Suite 201
BBB records show a license number of 355387 for this company.Type: TX Savings and Mortgage Lending
Check License Status: http://www.sml.state.tx.us:8080/mblolookup/search.jsp355387
Please note that governmental licensing information may not be current.
Contact InformationPrincipal: Mr. Thomas L. Holyfield (Branch Manager)
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Map & Directions
Map & Directions
Address for Service First Mortgage
1300 Hollybrook Drive
Longview, TX 75605