BBB Business Review

BBB Accredited Business since 02/21/2006

Trent Williams Construction Management

Phone: (903) 581-6161Fax: (903) 581-61673450 Shiloh Rd, TylerTX 75707-1906 Send email to Trent Williams Construction Management

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BBB Accreditation

A BBB Accredited Business since 02/21/2006

BBB has determined that Trent Williams Construction Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Trent Williams Construction Management's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Trent Williams Construction Management

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/07/2014Problems with Product / Service | Read Complaint Details

Willful neglect of construction management responsibility during and after construction drawing full payment for services not fully provided.
Beginning with the project, Trent Williams Construction Management (hereafter referred to as TWCM)neglected it's responsibility to provide construction management oversight from property closing to unresolved property damage that exists today. TWCM drew 100% of it's management fees without meeting 100% of it's obligations.
Negligent practices include but are not limited to; latent or no communication, poor craftsmanship/quality, construction supervision/job oversight, latent or no follow-up on outstanding issues, and misrepresentation of competencies. The examples and facts that support the lack of construction management will not fit in the space provided so it will focus on this one unresolved complaint. As a result of poor quality workmanship and construction oversight, TWCM and brick mason * * through the construction of the exterior brick walls left unremoved mortar on the walls that cured. The cured mortar was a combination of wet mortar that splashed on the walls or was not removed as part of the "cut joint" process. To remove the mortar, a laborer was dispatched and attempted to wire brush the excess. When that failed, a pressure washer was used which removed the manufactures glaze and etched all exterior walls resulting in irreversible damage. Since then, repeated attempts to communicate with TWCM on a solution have resulted in what I believe is his conscious decision to drag out the issue with hopes that it will go away or force litigation. In a spirit of resolution and good faith to avoid suing TWCM and * *, I met with his attorney * * providing dates, pictures and documentation supporting the outstanding issues. TWCM remains to this day unresponsive to his attorney's request to provide updates on status. TWCM has all dates, pictures and facts through certified mail sent to the office. Text messages and voicemail confirm his understanding and admission to the damage. This issue is over 70 weeks old. In addition to the information provided to TWCM including pictures and description, a timeline is being maintained which supports the statements above and can be provided.

Desired Settlement
Replacement of all exterior brick walls with the original brick purchased and contracted for installation.

Business Response
Homeowner selected a cut joint application for their exterior brick that typically exhibits an excess mortar finish. In the month following the *'s move in to their new home Mrs.* requested the excess mortar be removed. At that time Trent Williams commissioned * * to clean said brick. During this process a thin layer of glaze was removed at the sites where the mortar had adhered.
At this time all parties have agreed to a resolution whereby * * will assist & provide labor for an extended patio & outdoor kitchen to be added to the * home.
Trent Williams felt that in the following ways his company had completed the construction of the home in an honorable and upright manner. The efficient 5 1/2 month build time,the adherence to budgetary guidelines,and the delivery of a remarkably attractive home with attention to detail.
Trent Williams continues to desire a congenial relationship with the homeowner.
Jan 23,2014

Industry Comparison| Chart

Home Builders, Construction & Remodeling Services, Contractors - General, Accident Reconstruction Service

Additional Information

BBB file opened: 03/06/2006Business started: 01/01/2002
Contact Information
Principal: Mr. Trent Williams (Owner)
Business Category

Home Builders, Construction & Remodeling Services, Contractors - General, Accident Reconstruction Service

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Map & Directions

Map & Directions

Address for Trent Williams Construction Management

3450 Shiloh Rd

Tyler, TX 75707-1906

To | From


1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Trent Williams Construction Management is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Home Builders

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.