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In Tyler & Longview TX Serving 19 East Texas Counties

BBB Business Review

BBB Accredited Business since 09/01/1985

Barbin Fence, Inc.

Phone: (903) 592-3967Fax: (903) 592-1834View Additional Phone Numbers2514 E 5th St, TylerTX 75701-3527 Send email to Barbin Fence, Inc.

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BBB Accreditation

A BBB Accredited Business since 09/01/1985

BBB has determined that Barbin Fence, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Barbin Fence, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/10/2012Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Disputed warranty coverage and/or terms

Complaint: Large gate is warped. Fence is only 4 months old.
We had our fence put up the end of February/beginning of March. We loved the fence. Now four months later our large gate is ruined. The first time I called they were okay with fixing it. They SAID they made a report and someone would be calling us back soon as to when they would come fix it. A month went by with no call back. So I called again and they swore we had not called and there was no report. They made another report. Another month went by, I called again. I told the lady what was my issue AGAIN, and told her my name. From that point on she was very rude. Went on to tall me I needed to nail my boards back up and blah blah. The nails are not the issue. I just want my gate fixed. Easy as that.

Business' Initial Response
On March 5, 2012, Barbin Fence (we) invoiced ****** ****** for a fence we had installed at the end of February. The material was Treated Pine.

There is no warranty with this product.

The only guarantee is 90 days on gates for our workmanship. Our workmanship is not the problem. Warpage is the problem.

Due to the pressure treatment of this product, there will always be some warpage, however the treatment does protect the wood from rotting & termite infestation.

Warpage is not a product of poor workmanship. The customer states that the nails are not the issue. Our Secretary (the lady) simply suggested popping the nails with a hammer. This sometimes alleviates the problem with warpage.

We have always strived to be as accommodating as possible to all our customers regardless of the particular problem. This has helped us maintain our good standing in the community for over fifty (50) years.

For this we will be contacting this customer and will correct the problem with their large gate, however we cannot guarantee, the warpage will never occur again.

Once we have completed our repairs, we will consider the problem solved and this situation forever ended.


Thank you,

Larry Barbin
Barbin Fence Co., Inc.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Fence Contractors

Additional Information

top
BBB file opened: 09/01/1985Business started: 01/01/1961
Contact Information
Principal: Ms. Sandra Barbin (President)Customer Contact: Mr. Larry J. Barbin (Secretary-Treasurer)
Business Category

Fence Contractors

Products & Services

This company offers fencing, playground equipment and BBQ pits for sale.

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Map & Directions

Map & Directions

Address for Barbin Fence, Inc.

2514 E 5th St

Tyler, TX 75701-3527

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Barbin Fence, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 765-1512
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Fence Contractors

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