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Consumer Complaints

BBB Accredited Business since 10/17/2012

Triad Construction

Phone: (903) 275-6213

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
07/21/2014Problems with Product / Service | Read Complaint Details
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Complaint
Completion date of remodeling six months past due with four projects left unfinished and construction debris and materials left unattended on site.
Triad Construction was contracted on September 9, 2013,to construct a two story addition on my home with a completion date of December 9, 2014. I have been satisfied with the work that has been completed. But completion of project is six months past due. Even though most of the work has been completed, Triad has not been on the work site for three weeks and has made no attempt to inform me of the reason for their absence. Repeated phone calls including voice mail and a letter to Triad have gone unanswered. Partially completed work on porch, window installation, sealing brick and other jobs along with construction debris and tools on work site render areas of my property inaccessible. The physical address listed for Triad Construction of BBB website is a grown up field, so I have been unable to contact them at a physical location. I still like these guys and just want them to come and finish this overdue construction project.

Desired Settlement
Completion of the project within the next week.

Final Consumer Response





Called customer about complaint left word. Called back told him had sent out the complaint but business mail box is full. Said had talked to sister he will be out next Tuesday (6-10-2014) to complete job.

Customer called said business has advised him will be out Tuesday, June 10, 2014, and complete the work. Will lets us

Called talked to owner had to shut business down for a short time due to death of mother, but will be finished in about a week.

Called customer advised talked to Mr. Spalding 17th said be finished in about a week.

Customer called been out last 2 days still not completed, will call when completed. this job was to be completed last year, does good work but needs to complete job.

Customer called said appreciate us working with him to get the job completed. The business has completed the job


Industry Comparison| Chart

Construction & Remodeling Services, Patio, Porch & Deck Enclosures, Patio Builder, Patio & Deck Builders, Home Builders, Contractors - General, Outdoor Kitchens

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.