BBB Logo

Better Business Bureau ®
Start With Trust®
Tyler & Longview TX Serving 19 East Texas Counties

BBB Business Review

This Business is not BBB Accredited

The Brown Duck

(903) 758-38252500 Judson Rd Ste C, LongviewTX 75605-4640

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

The Brown Duck is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered The Brown Duck's rating include:

  • BBB does not have sufficient information to determine how long this business has been operating.
  • BBB does not have sufficient background information on this business.

Factors that raised The Brown Duck's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on The Brown Duck

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
11/13/2012Problems with Product / Service | Read Complaint Details
X

Complaint
MY WIFE PURCHASED SOME CLOTHING FROM THESE BUSINESS AFTER SHE GOT HOME AND IT WAS TRIED ON IT DID NOT FIT, SO IN TURN WE TRIED TO TAKE IT BACK FOR AN EXCHANGE WITH THE PURCHASING RECEIPT IN HAND AND WAS TOLD THAT THEY COULD NOT TAKE IT BACK, THE CLOTHES WHERE NEVER WORN EXCEPT FOR MY TRYING THEM ONE, THE SALES PERSON HAS COME UP WITH EVERY EXCUSE THERE IS WHY THEY DONT WANT TO EXCHANGE.
Product_Or_Service: HUNTING CLOTHES

Desired Settlement
SINCE I WANTED TO STAY WITH THAT STORE AND EXCHANGE THE ITEMS BUT WAS TREATED IN SUCH UNPROFESSIONAL MANNER I WANT TO TAKE MY BUSINESS SOMEWHERE ELSE AND WILL MAKE SURE THAT ALL MY FRIENDS WILL DO THE SAME. SO I HERBY REQUEST A REFUND FOR THE PURCHASE.

Business' Initial Response
Consumer came into The Brown Duck; put the overalls and the original sales receipt on the counter, told the salesperson that "His wife had purchased these overalls and they didn't fit and he needed to exchange them" . The salesclerk asked if the tags were still on the overalls; he opened the overalls up, showing there were no tags; and said "no". At that time the clerk showed him on his receipt that our return policy is printed in CAPS on every receipt 'ALL TAGS MUST BE ATTACHED TO ITEM FOR RETURN!!' Additionally, a more detailed RETURN POLICY is framed at the check-out counter. After his comment of 'are you serious', he then muttered several things and slammed the glass front door; as well as his vehicle door and spun out of the parking lot. Then, his wife phoned and spoke with the owner and stated that the other owner 'guaranteed' the overalls would fit. Even though there was no guarantee made, he was agreeing to exchange the overalls, if they still had the tags and we would attach in the store; until she stated that she had washed the overalls and that is why the tags were not on them. At The Brown Duck, we pride ourselves on customer service, not only during, but after the sale and we feel, we not only acted in a professional way; but were willing to 'bend the policy' until we were told the item had been laundered.

Industry Comparison| Chart

Clothing - Retail

Additional Information

top
BBB file opened: 10/29/2012
Contact Information
Principal: Ms. Paula Walters (Co-Owner)
Business Category

Clothing - Retail

Industry Tips
Vocation School, How to Choose

Map & Directions

Map & Directions

Address for The Brown Duck

2500 Judson Rd Ste C

Longview, TX 75605-4640

To | From

LocationsX

1 Locations

  • 2500 Judson Rd Ste C 

    Longview, TX 75605-4640(903) 758-3825

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*The Brown Duck is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X
X

Industry Tips for Clothing - Retail

Vocation School, How to Choose
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.