BBB Accredited Business since 01/01/1990
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A BBB Accredited Business since 01/01/1990
BBB has determined that Southside Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Southside Bank's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Southside Bank
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by Resolution
|01/28/2014||Billing / Collection Issues | Read Complaint Details|
|10/18/2013||Problems with Product / Service | Read Complaint Details|
|07/15/2013||Billing / Collection Issues | Read Complaint Details|
Business' Initial Response
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Department of Banking
2601 North Lamar
BBB records show a license number of 1896-16 for this company, issued by Texas Department of Banking. Their web address is http://www.banking.state.tx.us.Type: Banking & Finance - State Dept
Check License Status: http://www.banking.state.tx.us/supreglic ent.asp1896-16
Please note that governmental licensing information may not be current.
Contact InformationPrincipal: Mr. Sam Dawson (President/CEO)Mr. Lee R. Gibson (CPA, Executive V-P/CFO)Mr. Bill G Hartley (Chairman)Ms. Jill Kinsley (SVP)Mr Brian McCabe (EVP)
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Map & Directions
Map & Directions
Address for Southside Bank
1201 S Beckham Ave
Tyler, TX 75701-3320