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In Tyler & Longview TX Serving 19 East Texas Counties

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BBB Accredited Business since 07/01/2002

Capital One

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Phone: (903) 729-6944Fax: (903) 729-3878View Additional Phone Numbers2121 S Loop 256, PalestineTX 75801-5919 ! There is an alert for this business !

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BBB Accreditation

A BBB Accredited Business since 07/01/2002

BBB has determined that Capital One meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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BBB Complaint Information

Find aggregate BBB complaint information for Capital One Financial Corporation. BBB located in Richmond, VA has the full report as that BBB handles all complaints for Capital One Financial Corporation.

Additional Information

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BBB file opened: 08/07/2002Business started: 01/01/1870Business started locally: 06/01/1998
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Emma Collins (Branch Manager)
Business Category

Banks

Alternate Business Names
Hibernia National Bank
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Map & Directions

Map & Directions

Address for Capital One

2121 S Loop 256

Palestine, TX 75801-5919

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Capital One is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 562-9007
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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On July 16, 2012, Capital One Bank entered into a Consent Order with the Consumer Financial Protection Bureau. The Order settles allegations that the business used deceptive marketing tactics to pressure or mislead consumers into paying for "add-on products" such as payment protection and credit monitoring when they activated their credit cards. Under terms of the Consent Order, Capital One agrees to end deceptive marketing and completely repay two million consumers. The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details, go to http://www.occ.treas.gov/news-issuances/news-releases/2012/nr-occ-2012-110a.pdf

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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