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This Business is not BBB Accredited

EL Piston De Oro Engine Shop

(903) 520-6848720 E Erwin St, TylerTX 75702-7533

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BBB Accreditation

EL Piston De Oro Engine Shop is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on EL Piston De Oro Engine Shop

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
08/17/2015Problems with Product / Service | Read Complaint Details

I had a car that needed the engine to be fixed, we got home after the service was supposedly done and my husband checked the engine at home. Nothing was fixed. We paid the service fee of $1870 for the new water pump and the motor reconstruction but nothing was fixed when we got the car back. There was water passing with the oil in the engine. We called them and they said to return the car so they could fix it. They have been setting dates when we should go pick up the car as the service was supposed to be done, but they never got around to fixing it each time. My car has been in the lot since January. When confronted about tit, they said they could take as long as they want to because they have other services to do even it takes a year. I threatened to take them to court, and their response was that we would lose because the judge doesn't know anything about auto mechanics. The invoice they gave me (attached) does not even follow the Texas regulations for auto mechanics according to other mechanics we turned to for advice. The other mechanics said that the invoice provided wasn't the invoice they're supposed to give me as mandated by the state. It's also supposed to be written in English. When we asked for a refund, he said he wouldn't give us anything back. According to the mechanics, he listed the products and services on the invoices incorrectly as he didn't provide serial numbers or even product descriptions. Also, I think they did something to the engine or pump because when I put water in, it came out through the side, and that never happened.

Desired Settlement
To return my money paid for the service so that I can go to another mechanic.

Business Response
To whom it may concern:

My name is Silviano Gonzalez. I am the new owner of El Piston De Oro Engine Shop. I have read the complaint and I will fix their vehicle, but they need to give me 3 months. If they do not agree to this they can come and pick it up. I feel I am not responsible for a refund to them as I did not own the shop at the time the work was done.

Thank you

Industry Comparison| Chart

Auto Repair & Service, Transmissions - Automobile

Additional Information

BBB file opened: 06/08/2011Business started: 01/01/2003New Owner Date: 01/01/2007
Type of Entity

Sole Proprietor

Business Management
Principal: Mr. Silviano Gonzales (Owner)
Business Category

Auto Repair & Service, Transmissions - Automobile

Map & Directions

Map & Directions

Address for EL Piston De Oro Engine Shop

720 E Erwin St

Tyler, TX 75702-7533

To | From


1 Locations

  • 720 E Erwin St 

    Tyler, TX 75702-7533(903) 520-6848

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*EL Piston De Oro Engine Shop is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Auto Repair & Service


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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