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Consumer Complaints

BBB Accredited Business since 06/09/2010

Anderson Automotive Service

Phone: (903) 595-5015Fax: (903) 595-1201

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/24/2012Problems with Product / Service | Read Complaint Details
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Complaint
Anderson Automotive dint completed repairs in my truck, risking the motor to blow out, by leving a tremendus leek of oil from the repairs.
lost 5 days
on feb. 24th, my truck a Silverado 1500 was tow to Anderson Automotive for a dignostic problem/NO OIL PRESSURE AND NO START.they recorder as work order#29,829.
Mr. Mike the sales rep. was the person that keept me imform about the repair, parts and cost over all, with in thirty minutes after, Mr. Mike give me a stimated cost of all the work they would have to do to my truck, of aproximmily from $700.00 to $800.00 dollars, that would nclude,gaskets from water pump, oil pan and timing cover plus oil pump replace, timing change replace, timing setting and aproximilly four hours of labor, about four hours latter Mr. Mike hand me the invoice for the work completed with the amount of$917.90 plus an other one for oil change for$38.69
the first invoice was for
DISTRIBUTOR PART # 1212 QTY 1.00
DISTRIBUTOR ROTOR # DR331 QTY 1.00
DIST CAP # C280 QTY 1.00
WATER PUMP GASKETS # FEL5152 QTY 1.00
CRANK POSITION SENSR # PC123 QTY 1.00
OIL PAN GASKET # 0SXXXXXR QTY 1.00
TIMING COVER # XXX-XXX QTY 1.00
OIL PUMP # XXX-XXXXX QTY 1.00
REMOVE&REPLACE TIMING COVER HOURS 4.50 RATE 75.00
TOTAL $ 917.90 + $ 38.69 FOR OIL AND FILTER
TOTAL AMOUNT PAY $ 956.59
PAYMENT METHOD AMERICAN EXPRESS.
after I paid Mr. Mike, he told me that my truck was fix and ready to go, after driving two hours going back to Houston I stop at a gas station to put gas when I got out of my truck I notice a burning oil smell,look under the truck and notice a pile of oil and still driping from the ingine, check the level of oil and it was olmost empty so I put three quarts of oil and continuing on my way to Houston didn't have a choice it was nigth time and the next day was saturday, Anderson Automotive is close Saturday and Sunday, so I make it home ok, supost to work the next two days but I cuolndt becouse my truck didn't stop leaking oil and didn't want to risk to blow out the ingine, monday morning call Anderson Automotive, talk to mike explain what had hapen and he reply that he couldnt belive what I was tolding him, he said to me that the truck was fix when I left the shop, I asked him if he personaly check that the truck was not leaking oil, and he reply that he did check it him self, wich I dont belive becouse he work in the ofice and I never saw him going in to the machanic shop other than to get final results from the mechanic, he put me in hold and trasnfer me with Mr. Ken the general manager, he ask me what he could help me with, so I explain to him about what had hapen, at first he asked me that if I knew where exactly the oil leaking was comimg from, I reply that I dint'n know but that it look like it was coming from the timing cover, so he asked me to take my truck to a Automotive shop so the had the access to lifth the trck and take pictures of it so he could see where exactly the leaking was coming from, so I did that, took my truck to ********S AUTOMOTIVE, they took pictures and send them to Mr. Ken after few minutes Mr. Ken talk with the general Manager from ********S Automotive and asked him to take the timimg cover off clean it out and put cilicone and put it back togheter and that should solved the problem but the manager from ********S Automotive told me that they dont repair with cilicone, so I asked if they can fix my truck the right way and they agree to do so.
Due to poor job performance and very unprofecional work done by Anderson Automotive,I lost five days of work.

Desired Settlement
Refund my money I paid for the uncompleted repairs, and compensation for the time I lost not been able to work all this five days, wich is total of $ 1,000.00 dollars of work time.

Business' Initial Response
This customer never gave us the opportunitie to check his complaint over just a oil leak that he said was to bad to drive but he drove his trunk any way from buffalo to houston , and his truck did not run when it was towed in to anderson automotive. The other shop did other repair that where unnecessary to repair oil leak

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
defetly I give anderson automotive the oportunity and give them first choice to dicided on what they want to do about the problem, in stead the person in charge told me to take my truck to a aotomotive that had a lift to take pictures to see where the leak was coming from to dignostic what he need to do, when ********* automotive did what Aanderson aotomotive requested and send estimated cost they refused to paid, on their respond was for ********* Automotive to fix the problem with cilicone, is far as what repairs ********* did to my truck where what Anderson Automotive should done from the biginig, if you have any questions about what ********* did in repairs you can contact them directly.

Industry Comparison| Chart

Auto Repair & Service, Auto Repairing - Foreign, Auto Repair - Vintage, Auto Repair - Suspension, Auto Repair & Service - Airbags, Alternators & Generators - Auto Repair

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