I appreciate your taking time to help, I don't know where else to turn, thank you.
On Friday, October 24, 2014 I received a promotional mail-out from Champion Chrysler on Highway, 155 in Palestine, Texas. Attached to the mailer was a check made out to me, in the amount of $3,700.00 plus dollars, to be used toward the down payment of a vehicle. Saturday morning I took the mailer to the dealership, and found out that I had also won a scratch-off award. The salesman, **** ****** said that if I bought a vehicle, the scratch-off would pay the tax, title and license, and the $3,700.00 plus would pay the down payment. He took the check and put it in his desk drawer. He said that I would NOT be paying ANY money at all to get into one of their vehicles.
I told him I had left my glasses at home and could not read what he was writing down. The salesman then told me that I would need to sign the document he had filled out in order to get credit report.
At that point, I told the salesman I was hurting very badly and needed to go home. He told me that we were almost finished and took me to the credit manager's office, where a girl named ***** insisted that I sign some papers for her to fax to get credit report. I repeated to her that I was really hurting and needed to go home, and started to leave.
When I exited the front door, I was met by the salesman, Nr. ******* and was handed a key to a red 2013 Volkswagen Jetta, which he said he wanted me to take and drive. He put my walker in the back of the Jetta, my oxygen in the front seat, and parked my car on the back of their lot. I drove the Jetta home, took my medications, and went to bed.
On Sunday, I was feeling a little better and got the paperwork out of the envelope that ***** had given me. I expected to see an application for credit, but to my shock, I found a SALES CONTRACT for the Jetta. On this contract, the $3,700 plus down payment WAS NOT deducted, nor was the amount for the taxes, title and license, as Mr. ****** had assured me.
I am currently on 24-hr oxygen, and must use a power chair to get around I have COPD, with congestive heart failure, as well as degenerative spinal disease. My condition is terminal, and I explained this to BOTH Mr. ****** and ***** the credit manager. When I tried to impress on them on Saturday was that I DID NOT intend to purchase a vehicle, and leave my kids with a car to pay off when I pass away.
On Monday the 27th, I attempted to return the Jetta and went back inside. I got in the car and drove it back to my home. I tried to return the car several more times. Then, on Tuesday November 4th, I drove the Jetta back, parked it in front of the dealership, took the keys inside, and left with friend. Later that evening when I was taken home by my driver, I discovered that the Jetta was blocking my driveway, with the windows down and the key carelessly thrown on the front seat. The car has been parked in my yard since that day. I cannot afford insurance on the vehicle and I certainly am in no position to make payments on it. In my opinion, this dealership took advantage of my physical condition, and used deceptive sales techniques to get the vehicle in my possession. There must be a solution to this problem. Please help me. Thank you for the whatever help you can provide this matter.
Mrs. ****** was brought into my office to sign paperwork. All details regarding the loan as well as compliance waivers were disclosed to her prior to her signing each document. She was advised that in order for the loan to be finalized she would have to provide documentation of proof of homeownership, residency, as well as all income as stated to us for the bank who had accepted her loan. Mrs. ****** at the time of signing also requested disability plates. She could not provide me with the plate number or the plate because she said that the vehicle she had prior to is being driven by her children, but that they had re-registered the vehicle to remove the disability plates from that vehicle. In addition to all of the paperwork for the loan Mrs. ****** also signed the application for disability tags for her new vehicle. I did advise her that I could not print a disabled temporary tag, but if she had a placard it could be used until her plates came in. She was given her copies of all of her paperwork and congratulated on her purchase. Shortly after leaving the dealership Mrs. ****** returned back with all of the documents that the bank had requested. Her contract package was overnighted to her lienholder that following Monday upon receiving the loan package the bank completed all verifications and secured funding. It was not until a week after the deal had been finalized that we heard back from Mrs. ****** stating her concern about the down payment from the mailer and her taxes. She was advised that the mailer disclosed that the down payment was only applicable to select vehicles and the car she purchased was not one of them. At the time of purchase Mrs. ****** was given the option to pay her taxes up front and she made the choice to finance them along with the car. Her salesman contacted her just to touch base on the situation and she was fine. In the process of trying to get her disability plates that she had requested it was discovered that she still had a set of disabled plates and a placard registered in her name, which is the limit. So regular license plates were processed and mailed to her home address. A few days after the call from Mrs. ****** the salesman noticed her vehicle parked out front and sent our driver to deliver it to her address, because at this point the vehicle is owned by Mrs. ****** and her lienholder. No other contact has been made from or to our customer since the vehicle was left at her address.
Response to 11/14/2014
Paragraph 3 sentence 2 should read on Monday the 27th, when I attempted to return the Jetta, the salesman told me I could not return the vehicle, refused to accept the keys, was very, very rude and stormed back inside the building. The remainder of their response is false for they never went over or explained anything relating to the purchase if a vehicle. I owned and was driving my 2004 Ford Torres Wagon purchased 6 months prior from **** ***** Motors which I expressed my fondness for and intention to keep.
Jetta was returned again to Champion. While it is true that I related transferring my 05 van purchased for use as a handicap vehicle to my daughter. My ****** is nowmy handicap vehicle.
Final Business Response
Ms. ****** signed the papers and agreed to all the terms, and we are sorry she later became dissatisfied with her commitment. If she wants to return the vehicle, she needs to contact the lender, ******* **** that has the security interest in the vehicle.