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Better Business Bureau ®
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In Tyler & Longview TX Serving 19 East Texas Counties

BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

(188) 889-3771 ext 2 (Disconnected)PO Box 450, FlintTX 75762-0450 ! There is an alert for this business !

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BBB Accreditation is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered's rating include:

  • 153 complaints filed against business
  • Failure to respond to 85 complaints filed against business.
  • 11 serious complaints filed against business.
  • Overall complaint history with BBB.
  • Advertising issue(s) found by BBB.

Customer Complaints SummaryRead complaint details

153 complaints closed with BBB in last 3 years | 95 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues2
Delivery Issues19
Guarantee / Warranty Issues28
Problems with Product / Service103
Total Closed Complaints 153

Additional Information

BBB file opened: 12/03/2010Business started: 01/01/2000
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr Mike Monroe
Business Category


Products & Services

This company offers indoor and outdoor TV antennas and accessories.

Refund and Exchange Policy

This company has a 60 day refund policy. Customers seeking a refund within this time frame should provide the following information to the business in order to receive a refund:

~Order number
~Date purchased
~Tracking information
~PalPal account number AND email address or credit card

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