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Tyler & Longview TX Serving 19 East Texas Counties

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This Business is not BBB Accredited

Bridges Service Company, LLC

(903) 967-7333View Additional Phone Numbers454 County Road 3264, QuitmanTX 75783-7242

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BBB Accreditation

Bridges Service Company, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Bridges Service Company, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
07/14/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: Purchase air/heat unit inside 3.0 ton. Replace old unit outside with a used 5.0 ton. Unit outside too big for unit inside (overload). Kept freezing over-ice from outside & inside. Then X-XX-XX had new 4.0 ton compressor outside still freeze up & incing and new condensing unit - dryer inside 3.0 ton with a 4.0 ton oriffice - unit outside still too big for inside. ******* try making 3.0 ton with 4.0 ton oriffice work with unit 4.0 ton outside.

Initial Business Response
Mr ******* returned my call and stated that this air conditioner was installed 10 years ago by his father. The customer had a problem with it and they called another company to come work on it, this voided the warranty. Mobile home coils are warrantied for one year only. Mr ******* did go out to look at the unit several months ago. He stated that the outside unit has a 10 year warranty.


Initial Consumer Rebuttal
I do not agree with this from *** *******. *** ******* came out March 10th and we called him every week. If warranty was default why not tell us in March instead waiting until May to say this statement.

Unit inside was installed 7/26/05 price 2300.00. Still one year to go on inside unit. Outside compressor 6/14/07 price 1272.92 total 3,572.92.

When installed he put used 5.0 ton Trane compressor 7/26/05 outside overload replace with new 4.0 ton 6/14/07. Warranty 4 years more. ******* worked on unit 4 years XXXX -XXXX. Still unit freezing up. Called another AC Business to see why larger outside - small inside - with 4 ton orfice. Will not work properly. ******* should replace inside with same amount ton as outside.

As of March 10, 2014 still had 2 years warranty left should expire 7/26/2015. The copies I have enclosed show warranty 10 years and labor 1 year.

Where in writing Mobile Home 1 year warranty.

After 4 years XXXX - XXXX your faith in repair work becomes questionable.

Complaint Resolution: BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Industry Comparison| Chart

Air Conditioning Repair, Heating & Air Conditioning

Additional Information

top
BBB file opened: 08/27/2007Business started: 01/01/2005
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Air Conditioning & Heating, TX Department of Licensing
(800) 803-9202

BBB records show a license number of TACLA29090C for this company, issued by Air Conditioning & Heating, TX Department of Licensing.

Type: Heating & AC TX Department of Licensing

Check License Status: http://www.license.state.tx.us/LicenseSearch/TACLA29090C

Please note that governmental licensing information may not be current.

Business Management
Principal: Mr. Kenneth P. Bridges (Owner)
Business Category

Air Conditioning Repair, Heating & Air Conditioning

Industry Tips
Vocation School, How to Choose
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Heating Your Home
Safety Considerations When Using Kerosene Heaters

Map & Directions

Map & Directions

Address for Bridges Service Company, LLC

454 County Road 3264

Quitman, TX 75783-7242

To | From

LocationsX

1 Locations

  • 454 County Road 3264 

    Quitman, TX 75783-7242(903) 967-7333
    (903) 497-6301

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Bridges Service Company, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (903) 497-6301
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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