BBB Business Review

BBB Accredited Business since 03/01/1999

Simmons Air Conditioning & Heating

Phone: (903) 657-6545Fax: (903) 657-75013418 US Highway 259 S, HendersonTX 75654-5127 Send email to Simmons Air Conditioning & Heating

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BBB Accreditation

A BBB Accredited Business since 03/01/1999

BBB has determined that Simmons Air Conditioning & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Simmons Air Conditioning & Heating's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Simmons Air Conditioning & Heating

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
12/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
Improper installation of roof A/C unit.
On 4/4/10 Simmons A/C installed commercial grade A/C unit on roof of porch to service worship building. Over the years a portion of the porch roof has fallen due to water leaking through A/C. After consulting with a professional engineer, that Simmons A/C insurance company hired, it was determined the leaking was caused by incorrect installation of the unit.

Desired Settlement
First Baptist had requested Simmons A/C to pay to have the unit re-installed by a competent company. Simmons turned the matter over to their insurance company. The insurance company determined FBC has a valid claim but does not pay for poor workmanship. Therefore, FBC consulted legal advice and they determined although there are grounds for legal action, the statute of limitations has expired. So, FBC is forced to pay several thousand dollars to have another company re-install the unit correctly.

Business Response
Simmons A/C replaced a 25 ton gas rooftop package unit with a 25 ton gas American Standard rooftop package unit. We didn't replace any of the ductwork that penitrated the wall it was already in place. When we installed the new unit the church already had a water problem, so we are not sure that the water problem is just from the unit. We didn't hear from the church until June of this year about the leak. That has been nearly 6 years ago. They mentioned that the sheetrock had been replaced 3 times already. We can't understand why you would replace the sheetrock before you found where the water was coming from. The engineer met with Mr. * and the a/c company that the church wanted to use to replace the unit but we were not contacted to attend the meeting with the engineer. We were unable to show the engineer what work we had done and what work was done by another a/c company.Our insurance company did pay the church to have the sheet rock replaced this time. We have installed many rooftop units and have never had a water problem.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
It states in the reply that "the church already had water problems." That is not true since we did not have any leak problems until Simmons installed the new unit. Simmons did not properly construct the "curb" that the unit sits on to keep water out of the ceiling. In regards to not be invited to the meeting with the engineer. This meeting was setup by their insurance company so I don't know why the were not invited. In conclusion, Fist Baptist considers this matter closed and recommends avoiding Simmons A/C to install roof units.

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Heating & Air Conditioning

Additional Information

top
BBB file opened: 11/09/1995Business started: 01/01/1993
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
P O Box 12157
Austin, TX78711-2157
(800) 803-9202
http://www.license.state.tx.us

BBB records show a license number of TACLB00002432E for this company.

Type: Heating & AC TX Department of Licensing

Check License Status: http://www.license.state.tx.us/LicenseSearch/ TACLB00002432E

Please note that governmental licensing information may not be current.

Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Jimmy Simmons (Co-Owner)Ms Lena Simmons (Co-Owner)
Business Category

Air Conditioning Contractors & Systems, Heating & Air Conditioning

Alternate Business Names
Simmons A/C and Heating
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Map & Directions

Map & Directions

Address for Simmons Air Conditioning & Heating

3418 US Highway 259 S

Henderson, TX 75654-5127

To | From

LocationsX

1 Locations

  • 3418 US Highway 259 S 

    Henderson, TX 75654-5127

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Tyler & Longview TX Serving 19 East Texas Counties. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Simmons Air Conditioning & Heating is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Air Conditioning Contractors & Systems

Vocation School, How to Choose
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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