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Better Business Bureau ®
Start With Trust®
In Southfield, Serving Eastern Michigan & the U.P.
Need a Speaker?
The mission of the BBB is to promote trust in the marketplace. To further our mission, we offer consumer education seminars that will speak to your business, group or organization at no cost to you.

We are happy to prepare presentations for trade and civic organizations, senior citizens’ groups, high schools and colleges, religious groups, and other organizations and businesses.

Topics include:

  • How to avoid Scams and Fraud (at Home, Work and on the Internet)
  • Scam Identification & Prevention for Seniors - Click HERE for more information
  • Be a Smart and Safe Consumer
  • Investment Scam Prevention -  Click HERE for more information.
  • Social Media for Small Businesses
  • Financial Literacy for Military Members and their Familes
  • About Your Better Business Bureau
  • Other topics are available upon request

Presentations usually last at least 30 minutes and may be followed with a question and answer session. Requests for longer presentations and luncheon keynote remarks are also welcome. There is no charge for this service; however we ask that you request a speaker at least one month in advance.

Our Speakers:


Melanie Duquesnel, President & CEO

Melanie was appointed President & CEO of the Better Business Bureau Serving Eastern Michigan April 2010. Ms. Duquesnel was chosen to lead the BBB as she is a performance driven leader. As an innovative thinker with broad-based experience in business development, finance and operations, Melanie has the proven ability to quickly analyze key business drivers and develop strategies to grow the bottom line. She is a high integrity, energetic leader known for ability to envision and create successful outcomes in complex situations. She has diverse industry experience, with a tenacious commitment to driving sales, profit and market-share growth.

Previously, Ms. Duquesnel has a 20 year successful banking career in the business lending arena. Her banking experience included U.S. Small Business Administration lending, working with minority and women owned businesses in furthering their business financial objectives as well as a significant contribution to the nonprofit community. Her involvement has included The Center for Empowerment & Economic Development, Mosaic Youth Theatre, Metropolitan Growth & Development, Michigan Hispanic Chamber of Commerce and Habitat for Humanity.

Lisa Dilg

Lisa Dilg, Director of Community Relations

Lisa Dilg joined the Better Business Bureau Serving Eastern Michigan in March 2012 and is currently the Director of Community Relations where she is tasked with creating business and community awareness for the Better Business Bureau, developing a larger presence in the business community, and providing strategic marketing and communications for the organization. Dilg is a public relations executive with thirteen years of experience and a successful track record in managing client accounts, developing strategic alliances, planning and executing social and traditional campaigns and developing innovative strategies for clients that range in size from emerging start-ups to established public companies. Prior to her work in the public relations field, Dilg was the Director of Programming for the City of Novi’s After-School program for teens, where she took the city-wide, multi-site program from concept to execution to serve thousands of area teens. 

Dilg received her Bachelor of Science and Master of Arts degrees from Central Michigan University and currently serves on the Board of Directors as Secretary/Treasurer for Living Skills Residential Services, Inc.

Danae HanesDanae Hanes, Trade Practices Consultant

Danae has a B.A. from Wayne State University in Sociology and Peace and Conflict Studies and has been providing conflict resolution services and training since 1999, when she began training as part of a community asset building endeavor.  Receiving her certification as an approved trainer from PaxUnited and Fred Pryor Seminars, Danae went on to train students, professionals, seniors and many other diverse groups.  With 13 years’ experience, Danae is passionate about delivering dynamic, interactive trainings that utilize industry best practices to engage the audience, enhancing both their experience and retention of the subject matter.  In addition to working as a trade practices consultant, Danae is the BBB lead trainer for the Better Business Bureau/FINRA financial literacy training program for which she trains groups about how to protect their assets, including businesses, chambers of commerce, non-profit organizations, schools, senior centers and more.

To arrange a presentation by a BBB representative, please contact Lisa Dilg at 248-799-0326 or via email at