BBB Business Review

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This business is not BBB accredited.

Dickens & Matson, U S A

Additional Locations

Phone: (586) 773-5060 View Additional Phone Numbers 21206 Gratiot Avenue, Eastpointe, MI 48021 ! Dickens & Matson, U S A is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The company states that they are in the business of manufacturing and distributing decorative hand made "shelf clowns", including the wholesale and retail sale of these items on a national basis. These shelf clowns are produced by
assemblers who work in their homes putting together the clowns
according to instructions provided by the company. Assemblers
are paid $6 for each clown completed according to the company's

The company requires all potential assemblers to send a non-refundable registration fee of $45 ($48 for preferential handling and first class postage). According to the company, this registration fee is not subject to cancellation. Upon
receipt of the registration fee, the company will send a letter explaining that in order to receive the materials and instructions to make the clowns, the company also requires a refundable security deposit of $6 for each clown ordered. If
an individual wanted to order 20 clowns, a $120 security deposit is necessary. The company states that when the clowns are completed to their specifications and returned within the specified time, an individual has two choices: (1) the company may keep the original deposit and ship an additional order in
the same amount along with the payment for the completed work. Therefore, using the example of 20 clowns, an individual may either elect to receive an additional order of 20 clowns plus $120 or a total of $240 ($120 security deposit plus $120 for the construction of 20 clowns).

The company also requires that the completed clowns be sent back to them in multiples of 10 units and indicates that they will not reimburse assemblers for partial orders received. An assembler is provided 60 days to assemble 10-100 clowns, 75 days to assemble 50-80 clowns, and 90 days to assemble 100-400
clowns. The company states that this schedule commences from the day the order is shipped to the customer. According to the company, assemblers are also reimbursed for their postage costs.

The BBB has maintained a file on the firm
since August 1986. The BBB has not processed any complaints for the company in the past three (3) years.

The BBB does not recommend or disapprove of any investment. As general information, we suggest that interested persons 1) ask for total cost involved before making a commitment; 2) determine what provisions if any are made for the company to buy back the assembled items and what conditions or requirements must be met for the buy back agreement to be in
effect; and 3) explore the market for the assembled products in your own area.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dickens & Matson, U S A
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 07, 1986 Business started: 01/01/1979
Contact Information
Principal: Francis Lang-Lebin, President
Business Category

Work-At-Home Companies

Industry Tips

Every day, ads for work-at-home jobs appear in newspapers across
the country as well as in national magazines and on the
Internet. Some of the offers include stuffing envelopes,
assembling products, reading books, reviewing movies, medical
billing, or selling advertising on the Internet.

The BBB suggests using extreme caution when
responding to any such offer. While ads claim high earnings and
short hours with little or no experience, BBB files
nationwide indicate no evidence of anyone making the promised
money. Rarely, if ever, are these ads an offer of legitimate
employment. Generally, these "jobs" require up-front fees for
information or supplies, and only the person who ran the ad
makes any money.

You should be aware that the United States Postal Inspectors
regularly investigate these fraudulent schemes, and that you
risk investigation and possible prosecution by postal or other
law enforcement agencies if you become involved in one of these

Industry Tips
Contracts Work At Home Schemes

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.