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Medical Weight Loss Clinic provides patients one-on-one support with the focus of the weight loss program to help patients lose weight and develop healthy and satisfying eating habits for long-term success. Our programs use real grocery store food and are supervised by board certified doctors.
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A BBB Accredited Business since
BBB has determined that Medical Weight Loss Clinic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Medical Weight Loss Clinic include:
- 6 complaint(s) filed against business
Factors that raised the rating for Medical Weight Loss Clinic include:
- Length of time business has been operating
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Weight Control Services
Experts consistently agree that the only way to permanently lose weight is to reduce caloric and fat intake and increase exercise. No ingested product and no external preparations such as creams or body wraps have been proven to cause permanent loss of fat without restriction of food intake or without exercise. Significant weight loss should not be undertaken without competent medical supervision, expecially if the amount of weight loss desired is over 10% of body weight.
Industry TipsContracts Health Related Promotions - WEIGHT LOSS
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Troy, MI 48084 (248) 637-1582 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (586) 228-2008(Phone)
- (734) 981-6700(Phone)
- (734) 420-6113(Phone)
- (313) 274-7744(Phone)
- (248) 637-1582(Phone)
- (248) 557-0370(Phone)
- (586) 336-1083(Phone)
- (248) 932-3370(Phone)
- (810) 732-9464(Phone)
- (248) 347-3450(Phone)
- (248) 524-3040(Phone)
- (248) 852-9333(Phone)
- (810) 385-8684(Phone)
- (248) 698-3674(Phone)
- (810) 229-4670(Phone)
- (734) 677-2277(Phone)
- (517) 381-2426(Phone)
- (517) 780-9900(Phone)
- (586) 582-9260(Phone)
- (586) 949-0351(Phone)
- (586) 778-0600(Phone)
- (989) 631-2407(Phone)
- (989) 799-2130(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/21/2016||Problems with Product/Service|
|8/5/2016||Problems with Product/Service | Complaint Details Unavailable|
|7/11/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I was previously a client / patient of the Medical Weight Loss clinic in *** ****r, MI. I decided to leave this clinic because of the absolutely terrible and foul customer service of the manager, ****. Since leaving, I have received many calls from ****, asking me to come back to their clinic. I asked **** to remove me from their call-list and contact list as I prefer they no longer contact me. I was assured that I would be removed. Today I received another call from ****. I am at work and she called my mobile phone. As soon as I realized who I was speaking with, I kindly asked her to stop calling me - that I had already requested this several times. **** kept interupting me, talking over me, saying she "just wanted to tell me something really quick." I finally said "look, I have asked your office to stop calling me." She hung up on me after this. Please forgive me if I am wrong, however I am under the impression that if you ask a company to stop contacting you, they are supposed to abide by / honor this request. The whole reason I left in the first place is because this woman is so incredibly rude to the clients and staff members who work there, it was uncomfortable to be around. I pre=paid for my service and have a credit that I am unable to use because of this.
Desired Settlement: I would like a refund from this company being that I am no longer able to use the services due to the behavior of the manager, and being that she is not abiding by my request to stop calling me.
Business Response: I am in the process of trying to obtain the complete file for Ms. *****' from our *** ****r clinic. Ms. *****' file has been taken off the do not call list. I am unable to see if Ms. *****' is eligible for a refund, until I receive the complete file.
|7/11/2014||Problems with Product/Service|
|4/30/2014||Billing/Collection Issues | Complaint Details Unavailable|