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      Country
          Country

          Find a Location

          1UP Games and Repairs has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • 1UP Games and Repairs

              310 Center ave Bay City, MI 48708

            • 1UP Games and Repairs

              4628 State St Saginaw, MI 48603

            Business Profilefor1UP Games and Repairs

            Video Game Dealers
            Multi Location Business

            Additional business information

            Advertising Review:

            On November 11, 2021, BBB serving Eastern Michigan and Upper Peninsula requested the business substantiate, modify, or discontinue claims advertised on the company website, https://www.1upgamesbc.com/. The business website advertises a "30-day Satisfaction Guarantee", a "90-day Warranty", and "Lifetime Warranty". As of February 10, 2022, the business failed to respond to our requests.

            According to the BBB Code of Advertising, when an advertisement references a warranty or guarantee the business must make the complete details available to consumers prior to purchase, either through its website, store, or by phone or mail. When the term "satisfaction guarantee" is advertised, the business should give a full refund if the customer is not satisfied.

            BBB Code of Advertising Section 20. Warranties or Guarantees: 20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

            A full version of the BBB Code of Advertising is available at https://www.bbb.org/code-of-advertising

            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            1UP Games and Repairs has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • 1UP Games and Repairs

                310 Center ave Bay City, MI 48708

              • 1UP Games and Repairs

                4628 State St Saginaw, MI 48603

              BBB File Opened:
              2/5/2015
              Years in Business:
              11
              Business Started:
              1/2/2013
              Business Incorporated:
              1/2/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • 1Up Games
              Business Management
              • Mr. Justin McKinnon
              Contact Information

              Principal

              • Mr. Justin McKinnon

              Customer Contact

              • Mr. Justin McKinnon
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/15/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Complaint Details Unavailable

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lisa B

              06/16/2023

              Bought a PS2. Got it home. Does NOT WORK had to take back 2 days later and it worked just fine there. Get it home again worked for about 15 minutes. I live approximately an hour away And all they can offer is store credit. What a joke! So disappointed in this company. I would advise against going there...buyer beware.

              1UP Games and Repairs Response

              06/17/2023

              Dear ****,We appreciate your longstanding support and apologize for the inconvenience you have experienced with the PS2 you purchased from us. We want to assure you that we stand by the quality of our products, and we offer a 90-day warranty on all our gaming systems.We understand your frustration in having to travel back and forth, and we apologize for the inconvenience caused. If the PS2 is reading our discs but not one of yours then it could be an issue with that game. We are more than happy to assist you with repairing the disc if there are scratches preventing it from playing correctly. Regarding our refund policy, we understand your concerns. Our policy is to offer store credit and it's stated on every receipt, but we want to make things right for you. The next time you're able to come back please bring any games with you that are having issues and we will work with you to find a satisfactory solution, including the possibility of a refund.Your satisfaction is important to us, and we value your continued patronage. We apologize for any disappointment caused and assure you that we will do everything we can to address your concerns and ensure a positive experience in the future.Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.Thanks, ****************

              Local BBB

              BBB of Detroit & Eastern Michigan

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