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BBB Accredited Business since

Rexair, LLC

Phone: (248) 643-7222 Fax: (248) 816-1253 50 West Big Beaver, Suite 350, Troy, MI 48084 http://rainbowsystem.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rexair, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rexair, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Additional Complaint Information

Rexair, Inc., is a manufacturer of vacuum cleaners which are sold only to authorized independent distributors. According to the company, those direct-customer distributors are responsible for the direct and indirect distribution of the products to the the public. Those authorized distributors may appoint subdistributors and service outlets under their supervision and in their area of primary responsibility, but such appointments are subject to the approval or disapproval of Rexair, Inc. The company reports that except for the terms of the agreement which controls the relationship between Rexair and its first line authorized distributors, Rexair has no direct involvement in controlling the activities of any of those in the chain of distribution.

According to the company, it does attempt to contact distributors to advise them of claims and promotions which are not appropriate in marketing the product. However, Rexair, Inc. reports that it assumes no responsibility for any confusion or potentially misleading claims which may be made by distributors.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rexair, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1957 Business started: 01/01/1935
Contact Information
Principal: Ms. Julie Ford, Paralegal
Business Category

Vacuum Cleaners - Household - Dealers Air Purifying & Cleaning Systems & Equipment Vacuum Cleaning Systems

Industry Tips
Door To Door Sales

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.