BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Larson's Towing

Additional Locations

Phone: (734) 331-3016 12205 Beech Daly, Redford, MI 48239 ! Larson's Towing is Believed to Be Out of Business !


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Business has an F rating due to 10 complaints closed with no response.  Investigation of the business confirmed contact information and pattern of complaint.  

Business is a towing business with a pattern of towing vehicles prematurely, aggressively, incorrectly and charging above average fees for services.  Company tows vehicles prematurely and incorrectly while consumers are shopping at businesses or en route to businesses in shopping area or from personal parking areas.  Company tows vehicles aggressively, in one case blocking in a consumers vehicle and preventing him/her to move vehicle and harassing consumers prompting at least one police report.     Company charges higher than average fees, as average towing fee in City of Detroit is approx $135 - $175 and business is charging $350 to $500.

Additionally, consumers have complained about customer service upon retrieval of vehicles.  Upon initial contact with the business, consuemrs are informed that the fee is $350 to $460, but the business is closed.  Upon contacting to make pick-up and payment arrangements the following day, consumers are told there is an increase in fees of $40 daily.  Furthermore, company accepts only cash payments.  

Company did not provide response to differentiate or provide defenses to consumer allegations.  


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Larson's Towing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2007
Contact Information
Customer Contact: Mr. Tom Larson, Contact
Business Category

Towing - Automotive

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.