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Southfield, Serving Eastern Michigan & the U.P.

BBB Accredited Business since

View BBB Rating for Charter Communications's headquarters.


BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers a full range of advanced communication servicies, including video, high-speed internet and telephone.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.

Additional Information

BBB file opened: November 27, 2000 Business started: 12/01/1992 in MO Business started locally: 12/01/1992 Business incorporated: 11/03/1999 in MS
Type of Entity


Business Management
Mr. Michael Henry, Customer Care Manager
Contact Information
Customer Contact: Mr. Michael Henry, Customer Care Manager
Principal: Mr. Neil Smit , President & CEO
Business Category

Television - Cable, CATV & Satellite

Service Area
The BBB serving Saint Louis, Missouri maintains a report on this company's headquarters location. Please visit 
for details or call (314) 645-3300. 

The BBB of Detroit & Eastern Michigan no longer processes complaints against this company.  Any complaints are directed to BBB serving Saint Louis, MO for processing.

Prior to January 25, 2008 this company's complaints were handled locally. The following data represents complaints received by this BBB prior to January 25, 2008. 

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Locations

  • 115 E. McLeod

    Ironwood, MI 49938

  • 1480 S Valley Center Dr

    Bay City, MI 48706

  • 1580 N Leroy St

    Fenton, MI 48430

  • 1603 Enterprise Dr

    Houghton, MI 49931

  • 2013 W Wackerly St Ste 200

    Midland, MI 48640

  • 2074 M 32 W

    Alpena, MI 49707


    2255 M 1192255 Harbor Petosky Rd

    Petoskey, MI 49770

  • 2525 State Street

    Saginaw, MI 48602

  • 2682 Ashmun Street

    Sault St. Marie, MI 49783


    315 Davis St

    Grand Haven, MI 49417

  • 3432 W M 76

    West Branch, MI 48661

  • 345 S. State Street

    Oscoda, MI 48750

  • 359 US HIGHWAY 41 E

    Negaunee, MI 49866

  • 385 Woodward Ave

    Kingsford, MI 49802

  • 401 N 30th St

    Escanaba, MI 49829

  • 737 W Main St

    Owosso, MI 48867

  • 7372 Davison Rd

    Davison, MI 48423

  • 7936 M-36, Suite C

    Whitmore Lake, MI 48189


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (248) 628-2611(Phone)
  • (616) 484-1852(Phone)
  • (800) 255-6775(Phone)
  • (800) 495-4950(Phone)
  • (800) 545-0994(Phone)
  • (800) 773-2885(Phone)
  • (800) 882-5388(Phone)
  • (810) 231-1872(Phone)
  • (810) 653-0966(Phone)
  • (888) 438-2427(Phone)
  • (989) 667-8810(Phone)
  • (989) 799-8030(Phone)
  • (248) 628-2611 (Fax)
  • (616) 484-1852 (Fax)
  • (616) 975-1107 (Fax)
  • (800) 255-6775 (Fax)
  • (800) 495-4950 (Fax)
  • (800) 545-0994 (Fax)
  • (800) 773-2885 (Fax)
  • (800) 882-5388 (Fax)
  • (810) 231-1872 (Fax)
  • (810) 653-0966 (Fax)
  • (989) 667-8810 (Fax)
  • (989) 799-8030 (Fax)
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Complaint Detail(s)

12/12/2014 Billing/Collection Issues