BBB Accredited Business since
View BBB Rating for Charter Communications's headquarters.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers a full range of advanced communication servicies, including video, high-speed internet and telephone.
A BBB Accredited Business since
BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.
Type of Entity
Business ManagementMr. Michael Henry, Customer Care Manager
Television - Cable, CATV & Satellite
Service AreaThe BBB serving Saint Louis, Missouri maintains a report on this company's headquarters location. Please visit http://stlouis.bbb.org
for details or call (314) 645-3300.
The BBB of Detroit & Eastern Michigan no longer processes complaints against this company. Any complaints are directed to BBB serving Saint Louis, MO for processing.
Prior to January 25, 2008 this company's complaints were handled locally. The following data represents complaints received by this BBB prior to January 25, 2008.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
115 E. McLeod
Ironwood, MI 49938 Directions
1480 S Valley Center Dr
Bay City, MI 48706 Directions
1580 N Leroy St
Fenton, MI 48430 Directions
1603 Enterprise Dr
Houghton, MI 49931 Directions
2013 W Wackerly St Ste 200
Midland, MI 48640 Directions
2074 M 32 W
Alpena, MI 49707 Directions
THIS LOCATION IS NOT BBB ACCREDITED
2255 M 1192255 Harbor Petosky Rd
Petoskey, MI 49770 Directions
2525 State Street
Saginaw, MI 48602 Directions
2682 Ashmun Street
Sault St. Marie, MI 49783 Directions
THIS LOCATION IS NOT BBB ACCREDITED
315 Davis St
Grand Haven, MI 49417 Directions
3432 W M 76
West Branch, MI 48661 Directions
345 S. State Street
Oscoda, MI 48750 Directions
359 US HIGHWAY 41 E
Negaunee, MI 49866 Directions
385 Woodward Ave
Kingsford, MI 49802 Directions
401 N 30th St
Escanaba, MI 49829 Directions
737 W Main St
Owosso, MI 48867 Directions
7372 Davison Rd
Davison, MI 48423 Directions
7936 M-36, Suite C
Whitmore Lake, MI 48189 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (248) 628-2611(Phone)
- (616) 484-1852(Phone)
- (800) 255-6775(Phone)
- (800) 495-4950(Phone)
- (800) 545-0994(Phone)
- (800) 773-2885(Phone)
- (800) 882-5388(Phone)
- (810) 231-1872(Phone)
- (810) 653-0966(Phone)
- (888) 438-2427(Phone)
- (989) 667-8810(Phone)
- (989) 799-8030(Phone)
- (248) 628-2611 (Fax)
- (616) 484-1852 (Fax)
- (616) 975-1107 (Fax)
- (800) 255-6775 (Fax)
- (800) 495-4950 (Fax)
- (800) 545-0994 (Fax)
- (800) 773-2885 (Fax)
- (800) 882-5388 (Fax)
- (810) 231-1872 (Fax)
- (810) 653-0966 (Fax)
- (989) 667-8810 (Fax)
- (989) 799-8030 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.