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BBB Accredited Business since

Charter Communications

Additional Locations

Phone: (866) 883-5586 Fax: (866) 883-5586 View Additional Phone Numbers   http://www.charter.com

Click for BBB Rating on Charter Communications

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers a full range of advanced communication servicies, including video, high-speed internet and telephone.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.

Additional Information

BBB file opened: November 27, 2000 Business started: 12/01/1992 in MO Business started locally: 12/01/1992 Business incorporated 11/03/1999 in MS
Type of Entity


Business Management
Mr. Michael Henry, Customer Care Manager
Contact Information
Customer Contact: Mr. Michael Henry, Customer Care Manager
Principal: Mr. Neil Smit , President & CEO
Business Category

Television - Cable, CATV & Satellite

Service Area
The BBB serving Saint Louis, Missouri maintains a report on this company's headquarters location. Please visit http://stlouis.bbb.org 
for details or call (314) 645-3300. 

The BBB of Detroit & Eastern Michigan no longer processes complaints against this company.  Any complaints are directed to BBB serving Saint Louis, MO for processing.

Prior to January 25, 2008 this company's complaints were handled locally. The following data represents complaints received by this BBB prior to January 25, 2008. 

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.