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This business is not BBB accredited.

ACN

Additional Locations

Phone: (248) 699-3314 Fax: (248) 489-5917 View Additional Phone Numbers 32991 Hamilton Court  ACN Consumer Affairs, Farmington Hills, MI 48334 http://www.integrity.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

According to the company, it markets long-distance, internet, wireless, satellite, and other telecommunications services throughout the United States to business and residential customers.  Also, digital phone service with video operating on company's own network.  As of May, 1994, the company has a network of approximately 17,000 Independent Sales Representatives. Some 38 Independent Sales Offices have been established around the country utilizing a cooperative marketing concept. The company supports the sales force with regional and national trainings. According to the company, ACN affiliated with LCI International in January, 1993. LCI International is a worldwide facilities based telecommunications company providing long distance and other telecommunications services to the business and residential markets.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ACN include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for ACN include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Additional Complaint Information

This report reflects national complaint activity.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ACN
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 19, 1992 Business started: 11/01/1992 in MI Business started locally: 11/01/1992 Business incorporated 11/01/1992 in
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Regulatory Team
Principal: Consumer Affairs
Business Category

Telephone Service - Long Distance Business Services - General Cellular Telephone Service & Supplies Telephone Communications

Alternate Business Names
A C N, Inc. ACN Communication Services Inc. ACN Communication Services, Inc. ACN Communications Services ACN Communications Services Inc. ACN Energy, Inc. American Communication Network, Inc. American Communications Network, Inc. Liza Lezotte, Legal Department
Industry Tips
Long Distance Telephone Service
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.