Business ProfileforClear Rate Communications, Inc.

I just received a call today from ******** supposedly from Century Link and was told Century Link was making a rate "carrier" change from USBI to ClearRate for their small business accounts (<12 lines) who still used copper wiring as they have lost so many small accounts and do not want to lose more. She said USBI handles rates for their corporate accounts. She said going to ClearRate would reduce our bill to $55/line which would never change. I continually questioned that she was indeed a Century Link rep, as she did not have our complete account number. She was about to transfer me to make the change when I looked looked ClearRate up online, then saw and read out loud a bad review on them and all of a sudden the phone connection was lost. Thinking she hung up because I now knew that she was not indeed a Century Link rep but this was a scam sale.

We apologize for any confusion or concern you may have experienced during your recent call. Clear Rate is a legitimate telecommunications company, and we do not engage in any scam practices. Our process for switching services involves several verification steps to ensure that the individual requesting the change is authorized to do so. If you have any questions or would like more information about our services, please feel free to contact me directly at ********************************************* copper line infrastructure in your area is owned by CenturyLink, which is what is called an Incumbent Local Exchange Carrier. We are a CLEC, or Competitive Local Exchange Carrier, which is a type of telecommunications provider that competes with incumbent local exchange carriers (ILECs) to provide local telephone services. CLECs typically lease part of the local telephone network from ILECs to offer their services, such as voice, data, and internet services, to customers in specific geographic areas. We play a key role in offering consumers more choices for their communication needs.The confusion may stem from how this all works and operates. I do apologize that there was not an opportunity for this to be explained properly to you. Again, if you would like to know more, feel free to reach out.-******************