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Southfield, Serving Eastern Michigan & the U.P.

BBB Accredited Business since

BullsEye Telecom, Inc.

Phone: (248) 784-2500 Fax: (248) 784-2501 25925 Telegraph Road, Suite 210, Southfield, MI 48033 View Additional Email Addresses http://www.bullseyetelecom.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that BullsEye Telecom, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for BullsEye Telecom, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BullsEye Telecom, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 11, 2000 Business started: 05/01/1999 in MI Business started locally: 05/01/1999 Business incorporated: 05/01/1999 in MI
Type of Entity

Corporation

Business Management
Mr. William Oberlin, CEO Mr. Richard Koslowski, Vice President, Finance
Contact Information
Principal: Mr. William Oberlin, CEO
Business Category

Telephone Communications Consultants - Telecommunication Telecommunication Equipment & Systems Service & Repair Telephone Communications Internet Services Business Services - General

Alternate Business Names
Bullseye Telecom
Industry Tips
Long Distance Telephone Service

Additional Locations

  • 25925 Telegraph Road, Suite 210

    Southfield, MI 48033 (248) 784-2500

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

1/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Our contract had ended with Bullseye. We were in the process of moving our business, when bulllseye auto renewed a contract without written permission.We paid an unfair termination $200.00 fee and $684.22 outstanding fees, but this company continues to add more and more fees.Every time we pay a fee another bill will show up in the mail.Now they want $875.00

Desired Settlement: Credit account for $875.00 and any unfair fees.

Business Response:

1.      Customer started with BullsEye October 2008 on a 3 year term agreement (10/08 to 10/11) with nine (9) lines.  

2.      June 15, 2012, during their first renewal term, the customer moved two (2) lines off our network - ************ and ************* 

3.      The customer was billed Early Term Fee Charges of $200 for these two (2) lines moving off our network prior to the end of the first renewal term. (2 lines X $25 X 4 months = $200) 

4.      Seven (7) lines remained on our network.  

5.      At the end of June 2012, the customer contact on the account (***** ********) called in requesting information on the contract and the account. The BullsEye representative provided the customer with the contract term dates (10/08 to 10/11), that there were initially nine (9) lines on the account and that two (2) had already been moved/switched (June 2012) to another provider. The BullsEye representative also informed the customer that they were already going to be billed $200 of Early Term charges for the two lines that had already been moved/switched.  

6.      July 3, 2012, BullsEye called the customer for payment of past due charges billed on the May 2012 invoice and the June 2012 invoice.  

7.      July 5, 2012 BullsEye called the customer for payment of past due charges billed on the May 2012 invoice and the June 2012 invoice.  

8.      July 5, 2012 a disconnect notice was mailed to the customer.  

9.      July 12, 2012 the remaining 7 lines on BullsEye Telecom’s network were temporarily interrupted due to non-pay.  

10.   July 12, 2012 BullsEye called the customer for payment of the past due charges billed on the May 2012 invoice and the June 2012 invoice. BullsEye also informed the customer that the remaining 7 lines were going to be disconnected for non-payment and that additional termination charges would be billed on the account.  

11.   July 13, 2012 the customer called BullsEye collections, leaving a message stating that they were no longer with BullsEye and asked in the message if they had their final bill.  

12.   July 13, 2012 BullsEye called the customer back and left a return message stating that they did not have the final bill. The disconnect of the seven (7) lines had not completed and the final bill would not be sent until the disconnect had comnpleted. In addition, the account had to be reviewed for Early termination charges for the remaining seven (7) lines.  

13.   July 18, 2012 the disconnect of the seven (7) lines completed.  

14.   July 24, 2012 the customer had called in asking what the account balance was. Balance $684.22 as of this date.  

15.   July 27, 2012 termination charges of $700 for the seven (7) lines was applied to the account.  

16.   July 30, 2012 BullsEye called customer leaving a message indicating that the balance on the account was $1384.22 of which $700 was termination charges.  

17.   August 20, 2012 BullsEye received payment of $684.22. Balance remaining $700. December 5, 2012 BullsEye mailed a Final Demand Letter for $700.

 

BullsEye can understand due to the timing of charges getting applied to the account that the customer believes that charges continue to get added on to the account. As a remedy, BullsEye is willing to forego the $700 of Early Termination charges and close the account as satisfied in full. 

11/25/2012 Problems with Product/Service