Share
Business ProfileforNine9
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaint alleging advertising, billing, and refund issues. Specifically, complaints allege advertising for virtual casting calls for specific TV shows or movies are instead a sales presentation for the company's services. Some consumers report difficulty opting out of text communications from the business.
On August 31, 2023, Nine9 responded to BBB with their plan to address the pattern of customer complaint. In part, the plan includes:
"We plan to implement the following action items to avoid similar complaints in the future:
1. Updating of placed written language making it clear the Virtual Open Call is not for a single project or projects but rather our valued services.
2. Review to ensure that language being used should not potentially confuse or create a belief that a Virtual Open Call is for a specific TV show or film.
3. Continued training of those who handle incoming text messages to ensure they continue the internal processes created to ensure opt outs occur when requested.
BBB will monitor the company's efforts. This aspect of the Business Profile will be updated once additional information becomes available.
At-a-glance
Customer Complaints
102 complaints closed in last 3 years
33 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 106 S. Old Woodward Avenue Suite A, Birmingham, MI 48009
- BBB File Opened:
- 8/13/2004
- Years in Business:
- 20
- Business Started:
- 12/2/2003
- Business Started Locally:
- 12/2/2003
- Accredited Since:
- 11/22/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Nine9 The UnAgency
- Business Management
- Mr. Travor Bozin
- Ms. Jessica Qonja, Customer Contact
- Contact Information
Customer Contact
- Mr. Travor Bozin
- Additional Contact Information
Fax Numbers
- (248) 220-6528Primary Fax
Phone Numbers
- (800) 989-1490Other Phone
Website Addresses
- (248) 220-6528
Customer Complaints
102 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
106 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Henry A
02/27/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.