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            Business ProfileCrain Communications, Inc.

            Publishers Periodical
            BBB accredited business

            Contact Information

            1155 Gratiot Ave

            Detroit, MI 48207-2732

            Visit Website
            Email this Business
            (313) 446-6000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/1973

            Years in Business: 108

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Crain Communications is a privately held media company that produces trusted and relevant news publications, lead generation, research and data products, digital platforms, custom publishing, and events with uncompromising integrity. Crain’s brands reach millions of business decision-makers and consumers across the United States and in select markets in Europe and Asia. Many of Crain’s brands are the most influential media properties in the verticals they serve including Automotive News, Ad Age, Modern Healthcare, Plastics News, and Pensions & Investments. Headquartered in Detroit, the company has over 600 employees in 11 locations delivering exceptional news content over a variety of platforms to empower the success of its readers and clients.

            Business Details

            Location of This Business
            1155 Gratiot Ave, Detroit, MI 48207-2732
            Email this Business
            BBB File Opened:
            3/1/1973
            Years in Business:
            108
            Business Started:
            1/1/1916
            Business Incorporated:
            1/3/1930
            Accredited Since:
            3/1/1973
            Type of Entity:
            Corporation
            Alternate Business Name
            • Plastics News
            • AdAge
            • Crain's Chicago Business
            • Crain's Cleveland Business
            • Crain's New York Business
            • Pensions & Investments
            • Modern Healthcare
            • Staffing Industry Analysts
            • Tire Business
            • CREATIVITY
            • 360 Dx
            • Automobilwoche
            • Automotive News Europe
            • Automotive News Canada
            • CRAIN CURRENCY
            • CRAIN INVESTMENT FUND
            • Front Office Sports
            • genomeweb
            • Grand Rapids Business Journal
            • Green Market Report
            • PRECISION ONCOLOGY NEWS
            • Rubber News
            • sustainable Plastics
            • Urethanes TECHNOLOGY INTERNATIONAL
            • Automotive News
            • Crain's Detroit Business
            Business Management
            • Mr. Peter K. Grantz, Vice President & General Counsel
            Contact Information

            Principal

            • Mr. Peter K. Grantz, Vice President & General Counsel

            Customer Contact

            • Mr. Peter K. Grantz, Vice President & General Counsel
            Additional Contact Information

            Fax Numbers

            • (313) 446-0392
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Placed an order for a subscription to their ********************** in order to get access to market data lists per an email offer I received from them. When I tried to access the data lists, their website said it would cost an additional $800. I called that same day and cancelled my subscription and asked for a refund of the $169 subscription fee, I was told it would be processed and I would hear back within 2 days. It has now been more than 14 days and I still have not been contacted. I called them again today and was told it would be elevated once again today. They won't even let me talk to a supervisor to try to get it resolved today.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dinesh K

            03/01/2024

            Please do not subscribe to their service, they make it impossible to cancel and continue to charge their fees. When called a few minutes after the renewal, they are unable to process any refunds. They should not be allowed to do business.

            Crain Communications, Inc. Response

            03/04/2024

            The customers are provided notice on how subscriptions will auto renew when they subscribe. Subscribers also receive a receipt with the auto renewal wording at the time of subscribing and a phone number to opt out of auto renewal at any time.
            Subscribers are then sent an auto renewal notice 30 days in advance of charging a credit card. The subscriber must have overlooked these notices prior to credit card charge.

            Read 1 More Customer Review

            Local BBB

            BBB of Detroit & Eastern Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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