BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Marketplace Homes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Marketplace Homes, LLC include:
- Length of time business has been operating
Factors that raised the rating for Marketplace Homes, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||15|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mike Kalis, CEO
Property Management Real Estate
Alternate Business NamesMarketplace Homes
When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.
17197 N Laurel Park Dr Ste 340
Livonia, MI 48152 (734) 862-4750 (800) 331-0646 Directions
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Additional Phone Numbers
- (734) 862-4750(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/6/2014||Problems with Product/Service|
|5/13/2014||Problems with Product/Service|
|11/5/2013||Problems with Product/Service|
|7/24/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: first they continued to withdraw rent after our lease was up and we had moved out. After numerous phone calls and tears, they put my funds back only to withdraw it again 2 days later with a 50.00 fee for stopping payment on 1st withdraw. ( now my bank is going after them) Now they claim that i signed a lease with option to buy. no way!! We had just lost our home to a short sale and no way would we even qualify to buy. They knew we were just renting for 1 year. We took GREAT care of the house and left it in move in condtion. I begged ****** and ***** to please give us our deposit back and they refused. Now our new landlord wants to evict us because he has been waiting on rent and security deposit as of jan.15 2013.BBB...PLEASE HELP
Desired Settlement: $1500.00 security deposit for leaving the house we rented in GEAT condition.
Business Response: The complainant, Mr. *** ***** has agreed to withdraw his BBB complaint against Marketplace Homes. Has he contacted your office about having the complaint withdrawn?
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/31/2013||Billing/Collection Issues | Complaint Details Unavailable|
|1/25/2013||Problems with Product/Service | Complaint Details Unavailable|
|1/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|1/20/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We terminated our lease with MPH on 7/1/2012 and have had several issues throughout the process. We have provided a detailed list of damages along with numerous photos of the damage to the home and this occurred within the first week of the lease termination. Then we were told MPH we would have to provide estimates for the damages. We obtained estimates and sent copies of the purchase orders and deposits into to MPH. Then on 7/26/12 we were told MPH will not process payment until we provide copies of paid receipts showing the items were installed, despite documented damages and purchase orders. Three emails disputing this refusal to pay for documented damages were sent to 3 different individuals at MPH. Two individuals failed to respond and one replied that they would not pay until the work was done. Our lease agreement with MPH list us as landlord and MPH as tenant, NOT property managers. The contract states they are responsible for up to $5,000 in damages and does not stipulate proving repairs being completed. Addtionally MCL 554.609 states "In case of damage to the rental unit or other obligation against the security deposit, the landlord shall mail to the tenant, within 30 days after the termination of occupancy, an itemized list of damages claimed for which the security deposit may be used as provided in section 7, including the ESTIMATED COST of repair of each property damaged item and the amounts and bases on which he intends to assess the tenant..." MCL 554.609 states estimated damages is fine. Therefore per our contract with MPH and MCL 554.609, MPH owes us for the $931.00 in documented damages.
Desired Settlement: Prompt payment of documented damages to the property in the amount of $931.00.
From: **** ************************
This issue has been resolved; the company paid the money owed…
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/10/2012||Problems with Product/Service|
|6/15/2012||Problems with Product/Service|