BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Thornton & Grooms Heating, Cooling, & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Thornton & Grooms Heating, Cooling, & Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Construction Codes - LICENSE
Lansing MI 48909
Phone Number: (517) 241-9320
Type of Entity
Business ManagementMr. Dave Knight, Co-Owner
Plumbers Sewer Contractors Furnace Sales & Service Heating Contractors Heating & Air Conditioning Air Conditioning Systems - Cleaning Air Conditioning Repair Air Conditioning Contractors & Systems
Products & Services
Thornton & Grooms Heating, Cooling, & Plumbing sells the following brand(s): American Standard, AO Smith, Bradford White, Carrier, Delta, General Filter, Goodman, Kohler, Moen, Navien, Rinaii
Method(s) of PaymentCheck, cash, all major credit cards, and Wells Fargo financing
Alternate Business NamesThornton & Grooms, Inc.
When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.