This business is not BBB accredited.
Phone: (800) 654-1300 Fax: (734) 416-4238 40665 Koppernick, Canton, MI 48187
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Plumbing Professors was a BBB Accredited Business for just two years but continued to display the BBB logo on its website. BBB sent a letter to the business on March 9, 2015, reminding the owner that he is no longer permitted to display the BBB logo, which is federally trademarked and reserved for current BBB Accredited Businesses. Plumbing Professors responded on March 12, indicating they would remove the BBB logo from all their advertising and marketing materials.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Plumbing Professors include:
- Length of time business has been operating
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matt O'Rourke, Vice President
Plumbers Water Heaters - Wholesale & Manufacturers Water Heaters - Parts & Supplies Water Heaters - Dealers Water Heater - Tankless Sump Pump Contractors Drainage Contractors Water & Sewer Line Protection Sewer Inspection Sewer Contractors Pipe Lining & Coating Water Heaters - Repairing Plumbing Drains & Sewer Cleaning
Industry TipsContracts Home Improvement Comment
THIS LOCATION IS NOT BBB ACCREDITED
Canton, MI 48187 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/23/2015||Problems with Product/Service|
|8/24/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On **** ** **** my tenant informed me that the sewer was backing up. I called City Sewer Cleaners a company I had used previously with excellent results. I was not able to be at the rental house when they arrived but they called me and told me their price ($***, which was much higher than the other company) for the service and that they were now Plumbing Professors as they had bought out the other company. I told them to go ahead as it is a health issue for my tenant not to have use of toilets or water. When I arrived at the rental house the technician said he had gotten stuck in the pipe but another tech was coming to help. The tech tried to sell me on buying their waterjetting service to clear the tree roots which starts at $*** on up depending on how long it takes. I indicated that I just wanted them to clear out the roots right now with the equipment on hand. They continued to work until the sewer was draining normally. It was late at this point so I left a check for them with my tenant as they were done but still packing up their equiptment and I went home. They made my tenant sign the receipt to which they had added that there was no warranty for the work done. They had never discussed with me, the homeowner, that there would be no warranty for the work done. On the evening of **** ** **** my tenant stated that the drain began to back up again. The company was called first thing Monday morning, they said they would send someone out. When they arrived in the afternoon they said there was no warranty and there would be further charges. My wife spoke with *****, the manager who called us back about our concerns and he said that if they tried again it may break their equipment and we needed to do the waterjetting service instead. Roots would not grow back in four days if it was done correctly in the first place, they were using bait & switch to try to force us to purchase the much more expensive service.
Desired Settlement: I want my $*** refunded as they did not accomplish the work that I paid them to do. The hand written "no warranty" that was put on the receipt was never discussed with me when I was present at the rental house and talking to the technician. He added that to the receipt after I left and had my tenant sign it. My tenant has no authority to agree to anything added to the receipt. The technician should have called me for authorization if there were stipulations he had not discussed with me.
I filed a complaint on **** *** **** against Plumbing Professors. I requested my money back, $***. They contacted me and returned my money on **** ** ****. I would like to update my claim with this information, how do I do that?
Please advise me how I can add the information that I was reimbursed the fee they charged for the work?
I can be reached at email@example.com.
Thank you,.****** *******
Read Complaint Details
Complaint: On 4-17-13 I called Plumbing Professors and asked about their 100 ft. for $99 and asked If they had any openings for Thursday morning, but they did not have one, so I asked about Saturday and if would still be the same, she said no problem they could set it up for Saturday. On Saturday they showed up and I walked them to the clean out and said all I need is to go 20 feet to the left and 10 feet to the right. He responded back that to go 10 feet in the other direction they would consider that a second pipe and would have to charge me the price for another job and it would cost $225 dollars. I told him its the same pipe and the same clean out and you are more than doubling the price!! he said the $99 dollar for 100 does not count on the weekends. I told him when I called I asked about that and it was fine for the weekend. He said he was a manager and it would not count. I told him you guys are scammers and I will get a hold of the ****** ******** ****** and let them know what you are pulling and to get out of here. After they left I called **** ****** and they had someone in the area right now and they came out 15 minutes later and did the same job 20 one way and 10 the other way, they said its a simple job, so they would just charge the minimum fee of one hour service for $127 dollars they were done in 20 minutes. I never told them what Plumbing Professors tried to pull, so that tells me since **** ****** is a well known reputable company that this would be the normal price for a job this size.
Desired Settlement: change their advertisement and I feel they are scammers that when they show up they come up with some way to double the price and try to get people to pay it.I can show the document of what I paid Roto Rooter on the same day for the same job if you need it.
[A default letter is provided here which indicates your rejection of the business's offer.
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID 9513301, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
please post what happened to me for all to see, so others will know what to do when they use this company and they try to pull the same scam.
|5/11/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|
|1/3/2013||Problems with Product/Service|
|9/25/2012||Problems with Product/Service|
|8/27/2012||Problems with Product/Service|
|7/12/2012||Problems with Product/Service|