Business ProfileforGenisys Credit Union

Hello Fraud began on our Genisys Account at the end of November 2022, after we took a vacation to the South East Coast and use our Genisys CC during that trip.I didnt catch it, nor did Genisys CU until June/July 2023.I then looked back and realized small amounts were being charged to our account since November.I called in and the Genisys Rep suggested I call the scammers and try to get my money back.I thought this was ridiculous, as first of all I am the customer, and the business should have a department that takes care of this process. And secondly, I would be calling scammers. Theyre not going to give me my money back. But I did what she suggested. Anf of course I was just shut down.I called Genisys back and reported this and insisted that I wanted to file a fraud report. I did.They kept telling me that they would only credit my account up to 3 months back. I argued that I had been a loyal long time customer, paying off loans and always paying the current loan on time. We have paid them thousands of dollars in interest. I thought our money/credit was safe with them? I thought they were insured? And that they should refund us for all the fraudulent charges. Im sure we have and are paying interest on all these fraudulent charges totaling approximately $1000. Do date they have only refunded approximately $600, not including any interest.I have called them at least 10 times since June/July, having to ask and explain the situation over each time. I am so over trying to get them to do the right thing. They say that Master Card only covers 3 months worth of fraudulent activity. I think this is ridiculous. MC is a huge company. They should be insured. We have been great customers. And Im asking them to credit all of the fraudulent charges plus interest since the end of November 2022.This has happened to us before and the credit card company has always refunded all of the fraudulent charges plus interest. I would expect the same from Genisys Credit Union.