BBB Business Review

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Medical Care Alert provides Medical Alert Systems for seniors (also known as PERS systems) nationwide.  Our medical alert systems come with everything you need to keep loved ones safe with instant access to EMT trained emergency personnel around the clock at the push of a button.

Our US based emergency response center is open 24/7/365 to receive your signal from your pendant or wrist button.  Within seconds you will speak to a live operator who has your profile and will take appropriate action based on your situation (call neighbor, family memember, or EMS services).

We provide the medical alert equipment at no cost to you - there is nothing to buy.  We offer systems to fit every lifesyle, each costing around $1 a day with NO long term contracts or hidden fees.

Call 1-855-272-1010 to learn more, or visit us at

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Medical Care Alert / American Response Technologies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Medical Care Alert / American Response Technologies include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Medical Care Alert / American Response Technologies
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 04, 2012 Business started: 03/01/2009 in MI Business started locally: 07/29/2011 Business incorporated 07/29/2011 in MI
Type of Entity


Business Management
Mr. Bryan Stapp, CEO, President
Contact Information
Principal: Mr. Bryan Stapp, CEO, President
Business Category

Medical Alert Companies Emergency Response Systems - Personal Elderly/Senior Specialty Services Medical Alarms

Products & Services

Medical Care Alert / American Response Technologies sells the following brand(s): BOSCH Medical Alert Systems

Medical Care Alert / American Response Technologies offers the following product(s): HOME & AWAY Medical Alert Systems (, HOME & YARD Medical Alert Systems (, HOME Medical Alert Systems (

Hours of Operation
M: 8:00 AM - 8:00 AM
T: 8:00 AM - 8:00 AM
W: 8:00 AM - 8:00 AM
Th: 8:00 AM - 8:00 AM
F: 8:00 AM - 8:00 AM
S: 8:00 AM - 8:00 AM
Su: Closed
H: Closed
Method(s) of Payment
All Major Credit Cards Accepted, ACH Check Withdrawl, Debit Cards
Refund and Exchange Policy
Initial 30 day return policy if the system is not right for your needs.

NO long term contracts - cancel your service at any time.  Call Customer Service at 248-946-8172 to cancel and receive a Return Authorization Code.  Once equipment is returned, we will cancel all monitoring services, and refund any pre-paid amounts (i.e. if you paid for an Annual plan and canceled with six months to go - you will receive the prorated 6 month refund).

Any shipments that are refused, or returned without attempting to set up, connect and test the system may be subject to a nominal restocking fee.  The restocking fee is NOT applied to any return that is due to an system incompatibilities, or normal cancellations. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.