BBB Business Review

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BBB Accredited Business since

Foam Factory, Inc.

Phone: (586) 627-3626 Fax: (586) 627-5830 17500 23 Mile Road, Macomb, MI 48044 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to Foam Factory, Inc., this company sells foam to the public and wholesalers. Products include foam mattresses, sound-proofing foam, foam for sofa cushions, water-proof foam and foam crown moldings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Foam Factory, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 14
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Foam Factory, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: May 19, 1999 Business started: 01/01/1980 in MI Business started locally: 01/01/1980 Business incorporated 01/01/1980 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Environmental Quality
525 West Allegan Street, Lansing MI 48909-7973

Type of Entity


Business Management
Ms. Sicilia Badalamenti, Vice President
Contact Information
Principal: Mr. Salvatore Badalamenti, President
Business Category

Manufacturers & Producers

Products & Services

Foam Factory, Inc. sells the following brand(s): Generic

Foam Factory, Inc. offers the following product(s): Acoustic Foam, Bedding, Cat Beds, Couch Cushions, Dog Beds, Mattress Toppers, Mattresses, Packaging Foam, Pet Beds, Pillows, Seat Cushions, Sofa Cushions, Soundproofing Foam, Specialty Foam

Method(s) of Payment
Cash, Check, Wire Transfer, Visa, MasterCard, Discover and American Express.
Alternate Business Names
Foam Factory Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.