This business is not BBB accredited.
View Additional Phone Numbers 4072 Market Place, Flint, MI 48507
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Leadership development through direct selling of materials.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LIFE Leadership LLP include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Partnership (LLP)
Business ManagementMr. Robert J Hallstrand, Chief Operating Officer Ms. Wendy Branson, Executive Liaison
Leadership Development Books - New Book, Compact Disc, & DVD Clubs
Industry TipsMail Order
THIS LOCATION IS NOT BBB ACCREDITED
4072 Market Place
Flint, MI 48507 (810) 732-9310 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (810) 732-9310(Phone)
- (810) 732-9250 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have made several attempts to contact the company in regards to the charge that was made on my credit card for a "subscription" cost. I went through the procedures to cancel this and still was charged.I have called and left many messages and I have also went through their website and made written requests through emails.I have never received a credit nor have I been responded to for an explanation or customer service.
Desired Settlement: I would like LIFE to refund the $15.00 to my credit card OR they can send a money order to my address.
We have sent a check in the amount of $15 to ****** *********** today. We can not find any record of a request to cancel, however, we have cancelled his membership and issued a refund today. Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: On February 25th, 2013 I requested to cancel my subscription. I was still being charged for the 2 accounts I had opened under my card (Under ******* ******* *** ******* *****) and I wished to discontinue those subscriptions. I came in contact with ***** ****** who cancelled both of them for me. I requested information on how to receive a refund for the latest shipment. I received an email back from ***** with instructions on how to send the packages back.I sent both packages back with these instructions as soon as I received this email. On April 16th, I had checked to see if I had yet received this refund. I noticed I had 1 refund, but not both. At this point it seemed as if ***** wasn't reading a single word I said. I had already alerted her 3 times that I had sent the packages, followed the specific instructions, was asking why I got 1 refund but not the other. At this point I was irritated that it seemed like my voice was not being heard. Another week passed and I felt like I was pulling teeth to hear anything back from ***** regarding this case. At this point, it had been over 2 months since I sent back both packages. ANother week passed and ***** gave me the same information back which basically said I would not be receiving any of my month back.That bring it to where I stand now. Frustrated that nothing has been done, I have been refused the customer service I deserved, I had done nothing wrong, I just wanted my money back that I had jumped through so many hoops to get. I honestly don't know what to do at this point. I wish I could attach the emails to alert you of how frustrating this has been and the horrible level of customer service I have received. I have never seen anything like this before.
Desired Settlement: At first, I was only hoping to receive my last charge refunded. At this point, after the trouble I have gone through, I wish I could have every cent back. I never used the program and sent back everything I had received.
Dear Sir or Madam,
In response to this complaint, I have pasted for you the series of events that took place. My understanding is that M****** has received two refunds to date, however, no product has been returned. I hope this resolves this complaint and, perhaps, the merchandise being returned is somewhere in the mail system and will eventually show up here.
Here is the summary:
M****** sent an email to Customer Service on the evening of Feb 25, saying she cancelled her services, and asked why is she still getting charged. ***** responded on the morning of Feb 27 notifying M****** that her Team Training System was not cancelled previously and that she cancelled it for her on that day. ***** notified M****** that she likely had her LIFE Subscription cancelled and that Team was a separate company. ***** provided return instructions to M****** if she wanted to send back her last Team shipments.
M****** responded back on March 7, notifying ***** that her card was also on ******* Smith’s account and asked ***** to remove ******* from Team System as well. ***** did so and notified her of such.
On April 16th, M****** emailed back with extreme dissatisfaction. M****** said she noticed one refund from us, so she knows her packages must have arrived and wondered where the second refund was.
***** apologized again to M****** for the delay, but notified her that we have not refunded anything and no packages have arrived. ***** asked M****** if the items were sent back correctly.
M****** said yes they were both shipped back on the same day so they should both arrive here on the same day and then threatened a chargeback for one of the shipments. M****** was under the impression that the packages had arrived because she noticed one refund on her account. But that refund was not from Team since no packages had yet arrived.
***** was confused as to what refund M****** was given since neither Team package had arrived and ***** had not processed a refund. She asked LIFE employees if any of M******’s Team packages could have been returned to the LIFE department or if LIFE gave her a refund for M******’s LIFE shipment. ***** discovered that M******’s refund was in fact for a LIFE shipment and not her Team shipments.
After ***** discovered that M******’s packages still never arrived and that the refund M****** thought she received from Team, was actually from LIFE, ***** went ahead and processed 2 Team shipment refunds for M****** on May 1, in order to satisfy the Customer. We still have not received her packages for which she received the refunds.
Please let me know if there is any further information I can provide you with.
Read Complaint Details
Complaint: I participated in LIFE based on one key advertisement, that LIFE's founders ***** ******** and ***** ***** were ranked in the top 25 Leadership Gurus. This claim is what lead me to purchase cd's, books, and to attend seminars and training events. This advertisement was placed on CD introductions, book covers, and was announced at nearly all LIFE and TEAM advents. The website which provided this ranking has announced that *** ******** and *** ***** were disqualified from the list due to fraudulent voting. This means that all purchases and investments (both time and financial) were based on fraudulent advertising on the part of LIFE.
Desired Settlement: I am requesting a full refund for all purchases and investments that I made during my time with TEAM and LIFE. This would include all cd's, books, tickets to monthly seminars, weekly training events, online office subscription, and the one leadership convention I attended. I would also like to be reimbursed for expenses related, such as travel and lodging.
Dear Sir or Madam,
Relative to *** ****** complaint, we first would to point out that he resigned his LIFE membership on September 17, 2012. He also let his registration in the Team Electronic Business Center expire on September 15, 2012. The website statement, which the complainant describes as stating that *** ******** and *** ***** were disqualified from the Leadership Gurus list “due to fraudulent voting,” was first posted in or about January 2013. This was over three months after the member resigned his LIFE membership. On March 5, 2013, the member sent a message to another individual stating that he had “just read that ***** and ***** were deleted from the Leadership Gurus site.” Consequently, the website posting referred to in the complaint could not have been the cause of the member’s resignation.
Further, *** ******** and *** ***** have filed a lawsuit in the United States District Court for the Eastern District of Michigan against the persons and entities responsible for the statement on the Leadership Gurus website. The case number is *********************. The case alleges that the posting is false and defamatory. Prior to filing the lawsuit, *** ******** and *** ***** sent a letter to the registrant of the website telling the registrant that the statement is false and should be removed. The letter requested all backup information supporting the statement on the website. No response to this letter has been received.
*** ******** and *** ***** deny they engaged in the activities implied by the website. LIFE and TEAM do not believe they are responsible for any consequences caused by the website statements. Again, *** ****** resigned his affiliation with our company months before this information was falsely published.
Thank you for you consideration. Our office would be happy to provide any additional information needed.