BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

First Financial Insurance Group, Inc.

Additional Locations

Phone: (734) 654-0800 Fax: (734) 654-2156 1106 Monroe St, Carleton, MI 48117 http://www.ffiginc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Financial Insurance Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Financial Insurance Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 17, 1998 Business started: 04/03/1992 in 0 Business incorporated 03/01/1995 in MI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Financial and Insurance Svcs
P.O. Box 30220, Lansing MI 48909
Phone Number: (517) 373-0220
Fax Number: (517) 335-4978

Type of Entity

Corporation

Contact Information
Principal: Mr. Ernie Thompson, Primary Agent
Business Category

Insurance Services Insurance - Long Term Care Insurance - Life Insurance - Health

Industry Tips

BBBs do not advise consumers on which insurance program they should purchase, since everyone has different individual needs. However, before replacing one's current insurance with a policy from a different company, it would be prudent for a policyholder to:

1. Ask the representative selling replacement insurance for a written sales proposal and comparison disclosure statement, (some states require this) and a copy of the policy or policies being offered. Carefully review this information. Make sure all promises are confirmed in writing.

2. Have your present insurance agent give you a written comparison of your existing insurance with the proposed replacement insurance to assist you in determining whether it is to your advantage to switch to another insurance program.

3. Before you drop your current insurance coverage for another plan, find out if the new coverage is effective immediately. If not, you may wish to keep your current coverage at least until the new policy will pay benefits to you.

4. Always obtain a receipt from any person to whom you release your policies for review.

5. Check with your state insurance commission to make sure that the insurance underwriter or carrier and agent offering replacement insurance are licensed in your state.

6. Buy only the amount of insurance you need and can afford.

Industry Tips
Insurance Insurance Replacement
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.