BBB Business Review

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BBB Accredited Business since

Professional Parent Care

Phone: (248) 569-1234 Fax: (248) 569-5678 View Additional Phone Numbers 17515 W 9 Mile Rd Ste 720, Southfield, MI 48075 View Additional Email Addresses

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Home Making: Our caregivers can provide various home making services, including light housekeeping, meal preparation and laundry.
Light Housekeeping - Our caregivers can provide light housekeeping services including: de-cluttering, straightening and organizing living areas, making beds, dusting, washing dishes, sweeping, moping, wiping counter tops and surfaces, vacuuming and taking out the garbage.
Meal Preparation - Our caregivers will plan and prepare meals, serve them to our client and clean up when the meal is complete. Our caregivers can also feed our clients, monitor food expiration dates, prepare future meals and accommodate specialized diets for our clients upon request.
Laundry - Our caregivers will wash, dry, fold and put away our client’s clothes and linens
Transportation Services: Our caregivers can transport our clients anywhere they need to go. Some examples are doctor appointments, pharmacy, grocery shopping, activities and events.
Companionship: Our caregivers enjoy engaging in games, activities and conversation with our clients to promote independence encourage active thinking and emotional support.
Respite Care: Our caregivers can provide support to the primary caregiver, avoiding becoming overly stressed. Respite care gives primary caregivers some time off to relax and take care of other responsibilities.
Personal Care: We work hard to uphold our client’s right to high quality personal care and hygiene while maintaining our client’s privacy and dignity.
AM & PM Assistance:
Dressing & Undressing - Our caregivers provide assistance to help our clients get ready for the day and/or ready for bed.
Oral Care - Our caregivers provide complete mouth care for our clients, preventing cavities, infection, gum disease and bad breath. Denture care is also included with this service.
Grooming - Our caregivers provide hair care, shaving, nail care and foot care for our clients to help them feel and look their best.
Showering & Bathing: Our caregivers provide showers, tub baths, partial baths (wash up) and complete bed baths for our clients on a routine basis. A backrub is given to our clients following their shower or bath.
Medication Assistance: Our caregivers can provide reminders for our clients to ensure they are taking their medication on time. Blood pressure and blood sugar monitoring can be done upon request.
Minor Wound Care: Our caregivers can provide care for minor wounds such as monitoring the condition of the wound, cleansing, application of antiseptic or antibiotic and applying a nonadherent dressing.
Mobility Assistance: Our caregivers can assist our clients with all of their mobility needs while promoting independence including light exercise, transfers and stand-by assistance.
Toileting & Incontinence Care: Our caregivers can provide assistance with toileting and incontinence while promoting independence and maintaining our client’s dignity.
Security & Safety: Security and safety issues are thoroughly monitored during the day and night. Our 24/7 program includes any of the services mentioned above.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Professional Parent Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Professional Parent Care include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Professional Parent Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 20, 2003 Business started: 01/01/1997 in MI Business started locally: 01/01/1997 Business incorporated 01/01/1997 in MI
Type of Entity


Business Management
Ms. Christina M Palmer, Director of Operations
Contact Information
Principal: Ms. Christina M Palmer, Director of Operations
Business Category

In-Home Care Senior Home Care Senior Care Information and Resources Emergency Response Systems - Personal Household Management Mentally Disabled Services Elderly/Senior Specialty Services Appointment Setting Service Medical Alert Companies Home Health Services Transportation Services House Cleaning Shopping Service - Personal Personal Services Meal Preparation Service Concierge Services

Products & Services

Professional Parent Care sells the following brand(s): Connect America, Connect America

Professional Parent Care offers the following product(s): Home Health Services & Mobile Monitoring, Medical Alert, Mobile Alert, Mobile Alert

Method(s) of Payment
Money Order
Credit Card: Visa/Master Card/ Discover
Refund and Exchange Policy
Services are billed as they are provided. Any overpayment will be applied to the final invoice or refunded via check.
Alternate Business Names
Professional Parent Care

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.