BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Medsupplier.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Medsupplier.com include:
- 3 complaint(s) filed against business
Factors that raised the rating for Medsupplier.com include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Christopher Sternfels, National Sales Manager
Hospital & Medical Equipment & Supplies
Method(s) of PaymentVisa, MasterCard, Discover, American Express, Check, PO's
Refund and Exchange Policy
Return Goods Policy
1. A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns. Returns can be made up to 15 days after receipt of order. Due to health concerns, some items may not be returned.
2. All returns are subject to the manufactures returned goods policy and a minimum 25% restocking charge or the manufactures restocking fee which may be more than 25%.
3. Orders over $150 will be refunded by check only.
Select products are not eligible for a return. These products include products that have an expiration date. For a complete list of non-returnable products, please call customer service.
Products that are non-returnable include but are not limited too:
Products that are non-returnable include but are not limited to:
All Test Kits
Products with Expiration Dates
Custom Order Products such as
Chairs / Stools