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BBB Accredited Business since


Phone: (800) 335-3774 Fax: (248) 773-8456 24542 5 Mile Rd Ste B, Redford, MI 48239 View Additional Email Addresses http://www.medsupplier.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Medsupplier.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Medsupplier.com include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Medsupplier.com include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Medsupplier.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 31, 2007 Business started: 01/01/2010 in MI
Type of Entity


Business Management
Mr. Christopher Sternfels, National Sales Manager
Contact Information
Customer Contact: Mr. Christopher Sternfels, National Sales Manager
Business Category

Hospital & Medical Equipment & Supplies

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Check, PO's
Refund and Exchange Policy

Return Goods Policy
1. A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns. Returns can be made up to 15 days after receipt of order. Due to health concerns, some items may not be returned.
2. All returns are subject to the manufactures returned goods policy and a minimum 25% restocking charge or the manufactures restocking fee which may be more than 25%.
3. Orders over $150 will be refunded by check only.
Non-Returnable Products
Select products are not eligible for a return. These products include products that have an expiration date. For a complete list of non-returnable products, please call customer service.
Products that are non-returnable include but are not limited too:

Products that are non-returnable include but are not limited to:
All Test Kits
Light Bulbs
Products with Expiration Dates
Custom Order Products such as
Exam Tables
Chairs / Stools

Alternate Business Names
Med Supplier Medsupplier.com

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.